Expert advice: Four phone script lessons from “Mr. Inside Sales” that will double your close rate
Start making those calls and use your voicemail scripts to ensure you come across as a professional who will make a difference. You’ve got this! Sales: 1-800-573-0390 Support: 1-800-573-0390 Email: [email protected]
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2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
Keep the conversation going, and give prospects an easy way to return your call by shooting them a quick email once you hang up the phone. Salespeople are used to being on the phone all day -- but not all prospects are.
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3. Voicemail greetings for the customer s ervice phone number. Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.
[Here is some great advice for opening your cold-calls without boxing yourself in as JUST an agent]
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A monotone voice can be a turn off for a caller. You want your caller to feel like they missed out on speaking with you — not like they dodged a bullet.
As you practice and score your sales voicemails, you’ll start to determine some best practices. Here are a few of mine:
Hello… pause. Hello… long pause. Who is this? long pause again Is anyone on the line?…long pause and beep sound.
Come to rely on voicemail to catch your messages, and it’ll be frustrating when it suddenly stops working.
It’s been a long time since I recorded my voicemail greeting. I am going to change it to something completely different.
You don’t have to have fancy words or a whole new voicemail message for the 2nd attempt.
I recommend salespeople start voicemails at their normal tone of voice and then go gradually lower. This implies that you're at ease making the call, and also that the call is unusual.
Considering how often cold calls go to voicemail, your ability to leave compelling sales voicemails can have an enormous impact on your success during the prospecting stage.