Those who know me know I can hold a conversation. I love people, and my desire to share with them carries over to leaving cell phone messages. Sadly, I know better than to leave long messages, and I have no excuse, but I tend to chatter on, and on, and on, enjoying a conversation with, essentially, myself.
It's never been more important for salespeople to be good at leaving voicemails. Not only that, but voicemail can — and should — be measured, coached, and improved. First, let's review general voicemail etiquette. Keep your greeting up-to-date. Let callers know when they can anticipate a response. Share your name and company affiliation. State the intention of your message. Include your contact information at the beginning and end of the message. Be concise. Share your availability.
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"[Auto-attendants] assist a business of any size in presenting a more organized, efficient, and, if necessary, more robust picture of itself,” points out Brandi Armstrong, Co-Founder of Telecentrex and blogger on evancarmichael.com. The right greeting can make the difference between a frustrated customer or a satisfied one.
According to Hubspot, the most effective voicemail is as simple as the following:
Press *H (Help) or *4 to find out what step you are on in a task and what your options are. Always use *H when you forget what to do next.
4. Enter your voicemail password. If you have set a password lock for your voicemail account, you will be prompted to key it in. Use the dial pad to do so.
Clearly state your purpose and next steps. Whether it’s a demo, an appointment, or the best contact to talk to, simply ask for it.
The number you press to delete a voicemail depends on your mobile carrier. To confirm the number, access the voicemail and listen to the automated message.
Friends and colleagues speak to each using first names only. So do people of authority. They do not call each other and leave voicemail messages asking for Mister, Miss, or Mrs. Therefore, when you call a person you want to do business with and you leave a voicemail message, refer to them by their first name only. Don't say mister, miss, or misses. Don't say their last name. Begin your voicemail message by saying only "hi/hello" followed by the person's first name. Or, you can even forget the "hi/hello" and just say the person's first name. That is how you show confidence and authority and separate yourself from weak salespeople.
In an email, you may end by telling the contact what you want them to do next. In a voicemail, though, ending with something like, “Call me back,” or, “If I don’t hear from you, I’ll call next week,” can discourage the person from responding.
Different phone systems allow users to see different amounts of information ranging from a number, to name and number, to nothing at all. So, this “missed call” method of requesting a call back could end up costing you the very thing you are seeking.
Dial your phone's extension, or hit the message button on your phone. When the prompt begins to play, press *1234. Press 0 to access mailbox options. Follow the prompts to record your name and/or voicemail greeting. FEATURES.
As in the situation above, a full mailbox can be really frustrating for an employer who is trying to get in touch with you. Set aside time at least once a week to make sure you clean out your voicemail. You want to be as accessible as possible for potential employers. I’ve called a few job seekers lately to help with their search and have gotten this message, “We’re sorry. The person you are trying to reach has not yet set up their voicemail system. Please try again later.” This makes you look a little lazy and can frustrate the hiring managers. As soon as you get a new phone, make sure you make it a priority to get your voicemail up and running. Definitely make sure you have it set up before you start sending out job applications. I understand this could slip your mind, but it’s important that you do everything you can to show the hiring manager that you are reliable and reachable.
The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.
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23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
Standard greeting with your name: "At the tone, please record your message to [name]."