To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
Manners Mentor exists to spread the word and to update continually the manners we’re using so that they make sense for our modern sensibilities. They’re never stuffy. They’re always simple, savvy, and sincere so that you can be authentically you…at your best! Join the Manners Mentor Movement by subscribing to receive posts in your inbox so that you’ll always be in the loop!
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Check out the following samples: One voicemail was recorded while the individual was smiling, the other was recorded when the speaker held a neutral facial expression. Can you hear the difference? Version 1: I am smiling during this recording. Can you tell?Version 2: I have a neutral expression during this recording. Makes a pretty big difference right?6. Keep it short
1. Tap the fixed key with the envelope graphic, or dial the phone’s phone number.
Extended Away Message Example Script. Hi, you’ve reached [YOUR NAME]. I’m out of the office on extended leave until [DATE]. If you need assistance before I return, please contact my co-worker [NAME] at [PHONE NUMBER and EMAIL ADDRESS]. Otherwise, feel free to leave a message for me or call back after [DATE]. Thank you.
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6. Access your greeting or recorded name settings. Next, press the key on the dial pad that corresponds to options for your greeting or recorded name. In this case, it's 3.
We have more help for you if you’re regularly making marketing and sales calls. Check out our guide to cold calling and cold emailing. Lindsay started her freelance career in 2009 and writes about business tech, tools and advice for small brands and solopreneurs. She loves productivity hacks, minimalist workflows and every horror movie that comes out. Explore Divi, The Most Popular WordPress Theme In The World And The Ultimate Page Builder Learn About Divi
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
Thanks for calling Dial-A-Shrink. I can’t come to the phone right now, so after the tone, please leave your name and number, then talk briefly about your childhood and tell me what comes to mind when you hear the following words: orange… mother… unicorn… penis. I’ll get back to you with my diagnosis as soon as possible.
3. Tap the "Voicemail" button in the bottom-right corner of the screen to enter voicemail.
Reiterate the main point of your message and repeat your name and phone number. This will help the receiver remember your name and message and spares him from having to listen from the beginning to write down your contact information.
As I said, I use a “3 strikes, you’re out” rule. You may find that 4, 5, 10 or 20 works best for you, but for me, it’s 3.
Being personable is key in having your caller look forward to receiving your callback. To do this, use different intonations in your voice to convey enthusiasm.
The whole point of sales voicemails is to begin a conversation with prospects. If a prospect is unclear on how to reach you or can't decipher what you're saying, you can kiss that lead goodbye.