Avoid piecing your voicemail together on the fly — as I mentioned earlier, a good one is backed by preparation. So prepare, prepare, and prepare some more.
We actually know a top insurance sales guy who did a sales motivational message every day just like this, and people used to call just to listen to his thoughts.
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Why the difference in response? When you made the request specific to one person in the second circumstance, you placed a burden of responsibility on that person. So it is with sales voicemails: The more specific the question, the more responsibility the person feels to answer you.
To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
1. Enable airplane mode on your phone, so calls are automatically routed to voicemail.
That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
There’s a potential of up to 3 quick touches right off the bat to help you get on your prospects radar:
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2. When prompted, press 1 for voicemail. Your most recent voicemail message is read. Press 1 to move back to the beginning of the message. Press 8 to pause the message. Press 9 to fast-forward and skip portions of the message. Press 66 to have the message play faster. Press # to go to the end of the current message.
20. "Hey there, this is [your name] from [your company]. I'm out of the office until [date]. In the meantime, please direct your inquiries to [coworker's name] at [email address]. They can also be reached at [phone number]. Thank you."
What's the phone number for Outlook Voice Access? The phone number and PIN are provided to you by your admin when he or she sets you up for voice mail. Contact your admin for assistance.
Most cell phones show the number and voicemail duration when a call is missed. So if the recipient sees the message is from an unknown number and only a few seconds long, they'll assume it's not important and hit delete. Since the message doesn't appear to be substantive, they're not prompted to listen.
Finding a quiet place with good reception where you won’t be interrupted ensures that when you speak, you will be clearly heard; it also removes background noises from the equation, entirely.
If, on the other hand, your clients work with a number of team members, you might consider hiring a voiceover professional to record your greeting. While a recording with a voice actor is an extra expense, the result often outweighs the cost.
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When we call our friends and family, we often call and hang up without leaving a voicemail -assuming the missed call will be notification enough that we want this person to call us back. Even though this is acceptable to do in our personal lives, phone call etiquette in the corporate world plays by different rules.
You can see how this short exercise of writing the messages down can really be helpful.