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Why won’t they call me back? When you get someone’s voice mail and decide to leave a message, what steps can you take to ensure that your call will be returned? Lots.
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I am not in the office today; I may not be in tomorrow. I may be in to work sooner, if you gave me your car to borrow.
Before you make any calls, start with setting a goal. Will you be working on your tone? Your passion? The length of the message?
The SDRs have their own sales cycle, as well as tools available to them to help them accomplish their goal. One important tool is leveraging the power of voicemail. Here are some questions to consider:
If you do leave a message, ask yourself, “Would I return this call?” If you hesitate to say yes, change your message.
“Hi [Prospect's Name], this is [Your Name] with [Your Company Name]. You and I haven’t spoken yet, but I’ve been doing some research on your company and I think you’re a great fit for [Your Company's Solution]. We can provide you with [Top Two Product Benefits] and I know you’ll be happy if we spend just a couple of minutes discussing how this can help you.
Press # to leave the greeting inactive or follow the voice prompts to activate the greeting.
A sales voicemail is no time to lock into the technical specs of your product or service. You can't take it as an opportunity to describe the nuances of how all of its features work — complete with confusing, technical jargon and long-winded detail.
Hey amigos, you are listening to English Made Simple, this is episode number 178, number one-hundred and seventy-eight, numero ciento setenta y ocho.
10. Introduce Yourself Like a Hollywood Blockbuster. If you want to make a custom, Hollywood’esque gesture in your next outgoing message, may we suggest having a booming voice introduce you.
24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
The whole point of sales voicemails is to begin a conversation with prospects. If a prospect is unclear on how to reach you or can't decipher what you're saying, you can kiss that lead goodbye.
After each one, evaluate your performance. Most systems provide the option of listening to the message you just left. Doing this as much as possible will improve your performance more than anything else. Would you save that voicemail? Would you return that call? Would you return that call right away? Are you missing the basics (alternative phone number, optimal ways to get in touch, a fall-back person to call)? Did you craft it or wing it?
If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct callers to where they can find it on your website.
2. Set up your voicemail. Press and hold the 1 key or dial 123 on your device dial pad to call and connect to your voicemail. During the first time setup, you may be asked for your password.
Is your auto attendant clear and easy to understand? Here are 10 sample greeting scripts to make a good first impression on the phone.