If you have a call forwarding set up, it is likely to cause conflicts with voicemail. To turn off Call Forwarding or make sure it is not enabled:
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At the beginning of the show, I used an example of a voicemail greeting – I used the name Luke Skywalker. He is a character from the Star Wars movie for those of you who hadn’t heard of Luke Skywalker before.
“Hi (PROSPECTS NAME) this is (YOUR NAME) with (YOUR COMPANY) and I see we’ve left you a few messages / emails regarding (HOT BUTTON / WHATS IN IT FOR THEM VALUE STATEMENT) but haven’t heard back from you.
Hello. You’ve received Laura Brown in the Accounting Department. I’m not able to take your call right now but please leave a detailed message and I’ll return your call within 24 hours. Thank you.
Your message should be specific, and you have to create a sense of urgency so the contact opts to get back in touch with you. Words and phrases to use include: Must; I must hear back by [day]… Need; we need to talk about… Should; we should discuss…
Your voicemail doesn’t have to be monotonous or impersonal. What you need is something that is unique to you but works in a professional manner. Professional voicemails are important, because they’re an extension of your personal brand, reflecting what level of professionalism you offer. Use these voicemail greetings for work or personal cell phone messages […]
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Its imperative that you, your company, or both are doing something on a regular basis that labels you as a value-added industry resource to your targeted audience. This way you have a clear advantage over all the other sales calls he/she is receiving.
Through personal experience and research, I’ve been able to identify the most effective script—along with the keys to implementing it—so you generate an incredible response every time.
When we call our friends and family, we often call and hang up without leaving a voicemail -assuming the missed call will be notification enough that we want this person to call us back. Even though this is acceptable to do in our personal lives, phone call etiquette in the corporate world plays by different rules.
Follow that with an email that says the same thing, log the call / update your notes in your CRM and MOVE ON!
You can set up and manage your voicemail greetings in the Calling User Portal.
Through personal experience and research, I’ve been able to identify the most effective script—along with the keys to implementing it—so you generate an incredible response every time.
You also don't want to confuse them with too much technical jargon and complex vocab. Keep things on the lighter side and approach your voicemails conversationally.
My number is [phone number]. I’ll also follow up with an email tomorrow. I look forward to hearing what you think. The key to making a script work is to practice. You can’t read it line-for-line, so it’s important to work out the kinks before you place your call, including: Your name Your reason for calling The benefit of calling you back Your contact information Your promise of a follow-up email
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