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If wading through voicemail messages isn’t your idea of fun, you may want to steer the people to other ways to reach you. For example, many people leave their cellular numbers. Great in emergencies, but watch out, because many times you are out of range or your cell phone is off, so the caller gets ANOTHER voicemail system.
Step 1 – Set your PIN – this protects your mailbox from eavesdroppers. Log on to your mailbox. Dial 6 7 for mailbox options. Dial 7 for security code. The phone system will guide you through replacing your 4-digit security code. Step 2 – Record your name. Callers may hear your recorded name before leaving you a message.
After you have stated the nature of your call, you want to be sure to close out your voicemail confidently. If you say something similar to “please call me back”, or “I really need to talk to you” you run the risk of coming across overly excited and potentially a little desperate.
How do I set up my phone’s voicemail greeting and update the name associated with my extension when I leave a voicemail for others?
Setting up Voicemail is easy, simply call 321 from your mobile and follow the prompts. Once the setup is complete, 321 will also be the number you'll need to call to access your Voicemail.
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Use your regular, normal voice – not too excited, not too subdued. Talk how you’d talk on the phone with someone you like but who doesn’t make you nervous. Communicate ease without flippancy and importance without exuberance.
It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
As you look to update your script, here are a few questions to ask: Will your voicemail greeting be funny, so your callers think your business is fun? Do you want the tone to be more professional, so it gives callers the impression you only work with Fortune 500 companies? Do you want to record a brief message, or will a more detailed message be helpful? Knowing these answers will help you craft a personal voicemail greeting unique to your company.
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Try to avoid casual salutations like, “Hi” or “Hey” if this is your first time calling someone. Your introduction should be one or two sentences tops. From there you can move on to the body.
Sorry I wasn’t able to take your call, but please leave your name and a detailed message and I’ll get back to you.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
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