Updating the voicemail message with your own greeting allows you to let callers know they’ve reached the correct person; the process is fast and easy. How to Change the Outgoing Voicemail Message on IPhone (iOS 9 or later) Tap the phone icon (the same one you use to make a call).
Not in a chatty mood? Here's how to go directly to voicemail or send a voice message.
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Follow that with an email that says the same thing, log the call / update your notes in your CRM and MOVE ON!
Ivan Gomez is a Force Management Partner who specializes in training inside sales teams. He's also the President and Founder of NextStage, LLC, a consulting firm that helps companies accelerate go-to-market strategies with sales development and inside sales. This blog was originally published on NextStage's website.
If you have a voicemail service set up to cover the times when you’re not able to take phone calls, you may need to know how to delete the voicemail messages.
You need the caller to feel like they’re responsible for taking the next step. “Call me back” is too generic (and can come off as a little desperate, too, which is a turn-off), and saying you’ll follow-up with them completely removes any responsibility on their part.
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For example, if you are planning to go on vacation for two weeks, make sure you update your voicemail greeting stating how long you’ll be out of the office when you’ll be back — and who can be contacted in your absence.
That being said, you want to stop short of coming off as aggressive. Remember to keep your tone conversational, and try not to badger prospects with too many voicemails. There's a middle ground between being pushy and being a pushover — try to strike that balance.
If you don't create call answering rules, incoming callers will be sent directly to your voice mail when you’re not available.
Similar to sharing your 24-hour response time on your own voicemail message, let contacts know if there’s a good time to reach you when requesting they call you back.
Or, if they need to refinance, tell them that you know about current rates. And, you can provide them with guidance on if the timing is right. Staying honest and genuine will give you credibility and encourage them to return your call. After all, you are trying to become their trusted advisor, and the voicemail is the first attempt at this.
5. US Cellular: Dial *86 (*VM) from your US Cellular device, then press “Call.” This command will dial you into the voicemail system’s main menu. Press “3” to access the Greetings menu.
4. For Sprint, select the three-dotted menu from the top right-hand corner then “Delete.”
If you sound too relaxed or overly familiar, you're going to undermine both your and your company's credibility. People want to buy from an expert — not someone trying too hard to sound cool. So avoid coming off as too laid back and using too much slang, "um's," and "yeah's."
In an email, you may end by telling the contact what you want them to do next. In a voicemail, though, ending with something like, “Call me back,” or, “If I don’t hear from you, I’ll call next week,” can discourage the person from responding.