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To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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One quick way to sound more relaxed is to speak slower – slower than feels natural to you, even. If you rush the sales voicemail, it’ll sound like you’re trying to squeeze in your 50 calls for the day, and nobody wants to feel like they’re just another name on your list. Also, speaking slowly saves you from mumbling – if the contact can’t understand what you’re saying, what’s the point of learning how to leave a voicemail?
Remember, you need real-world situations to prepare for the sales game. Role play with colleagues and friends to get honest feedback.
How do I log in to voicemail the first time or after my voicemail password is reset?
A professional voicemail should be short and succinct. Simply introduce your company, ask the caller to leave their information, and let the caller know when to expect a callback. Once you record your greeting, you can easily upload it into the OpenPhone app. Simply go to your phone number’s settings, then choose to record a greeting, upload an mp3 file, or use text-to-speech.
"The way I see voicemail is that the main purpose of it is to direct the prospect to your email. You only really have five or 10 seconds within that voicemail to capture their attention, so I have a specific script that I use which makes sure that they know who I am and where I'm calling from so that they can go back to their inbox and then search it up...I'll say, "Hi Scott, this is Florin calling from Loopio. I sent you an email yesterday regarding improving your RFP response process. But I have not heard back from you. Can you give it a quick glance and reply back? Again it's Florin calling from Loopio.'"
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Dan Grim, CEO/Founder of Good Stuff Tonics and Melior Botanicals, keeps his script even simpler:
Do me a favor though please. So I’m not bothering you anymore, could you please give me a quick call and just give me an update so I know what direction you’re moving in?
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Leaving an impression with your voicemail message is just one way to communicate to your caller when you are not there. Here are some great and creative voicemail message samples you can look at incorporating as your greeting. [Your name's] voicemail is broken. This is his refrigerator. Please speak very slowly, and I'll stick your message to myself with one of these magnets.
A bubble in the space-time continuum has connected your line to a channeler in the 23rd Century. Any message you leave will be broadcast into the future….
This voicemail is simple, packed with value, and straightforward. It also sets the tone for what doing business with you is like. But delivery is everything. So, take a look at these tips for implementing your voicemail script like a pro.
Come to rely on voicemail to catch your messages, and it’ll be frustrating when it suddenly stops working.
There you have it – voicemail messages for three of the situations you’ll find yourself in most of the time.