But the key to success here is knowing what to say on the second and third voicemail/email attempts BEFORE picking up the phone.
Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Don’t be that guy. Pronounce your words and take pauses between your sentences
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Now before we jump into one possible solution, let’s cover an additional step you may want to add to your repertoire:
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back.
Voicemail is a digitally recorded message. When you dial someone and they aren’t there, you record into a digital mailbox a digitally stored voice message to be retrieved by the owner of the mailbox. While voicemail functionality has advanced in the digital age, all systems are similar.
As you practice and score your sales voicemails, you’ll start to determine some best practices. Write these down, and use them as an outline for future calls. Here are a few of my best practices.
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Generally, these greetings should be brief for an individual. State your name and a query for the caller's information. You can also include a backup number for people to reach you if you like. For an organization, it's a good idea to announce your standard office hours. Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 1 for unavailable greeting.
What does your voicemail say about you and your mortgage company? Make sure to leave a voicemail stating who you are, what your company does, and a positive attribute of your personal work ethic.
To receive email notifications, select Notify me via email when new voicemail messages are received. 7
And it isn't like you're wasting their time with the longer message. This person called you, which means that they set aside, at minimum, about 5 minutes for their call and they were mentally prepared to spend at least a minute on polite "Hi Bob, how are you and the family?" chit-chat, so a message that is 10 seconds longer is NOT an imposition.
Hello… pause. Hello… long pause. Who is this? long pause again Is anyone on the line?…long pause and beep sound.
If you don't create call answering rules, incoming callers will be sent directly to your voice mail when you’re not available.
Protect your script from becoming wooden with repetition. Instead, use bullet points to stay on track while keeping your tone and delivery casual.
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After each one, evaluate your performance. Most systems provide the option of listening to the message you just left. Doing this as much as possible will improve your performance more than anything else. Would you save that voicemail? Would you return that call? Would you return that call right away? Are you missing the basics (alternative phone number, optimal ways to get in touch, a fall-back person to call)? Did you craft it or wing it?
Voicemail #1: "Hi Jerry, I recently attended one of TrustPilot's webinars. I didn't receive any follow-up emails, which made me wonder if you have a marketing strategy in place for nurturing webinar leads. Folks who attend a live event are 30% more likely to convert, according to my team's research. What strategy, if any, do you have in place today?"