Expert advice: Four phone script lessons from “Mr. Inside Sales” that will double your close rate
As I mentioned earlier, this won’t be the last voicemail you leave so get creative with future messages. The next day you could leave a voicemail similar to the following:
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How do I set up my phone’s voicemail greeting and update the name associated with my extension when I leave a voicemail for others?
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And it isn't like you're wasting their time with the longer message. This person called you, which means that they set aside, at minimum, about 5 minutes for their call and they were mentally prepared to spend at least a minute on polite "Hi Bob, how are you and the family?" chit-chat, so a message that is 10 seconds longer is NOT an imposition.
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Creating a professional voicemail greeting isn’t complicated, but you need to keep a few things in mind to ensure success. The following tips will help: Be friendly and welcoming - let your company's personality shine!; Have a clear voice, speak at a slow to moderate pace, minimize background noise; Ensure the greeting is human and approachable; Keep the greeting short and informative; Ensure the greeting doesn’t sound robotic or unnatural; Show your gratitude for the call by saying thank you; Manage expectations by clearly stating when the client can expect a callback.
Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.
Remember, you need real-world situations to prepare for the sales game. Roleplay with colleagues and friends to get honest feedback on your voicemails.
1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
20. "Hey there, this is [your name] from [your company]. I'm out of the office until [date]. In the meantime, please direct your inquiries to [coworker's name] at [email address]. They can also be reached at [phone number]. Thank you."
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Salespeople who call and hang up screen themselves out of the process. No matter if you're prepared to leave the perfect voicemail or not, you need to leave one every time. However, if you do record a few messages with the same ultra-specific question, the prospect feels a twinge of guilt each time you call back because they feel they owe you an answer.
What does your voicemail say about you and your mortgage company? Make sure to leave a voicemail stating who you are, what your company does, and a positive attribute of your personal work ethic.
Follow that with an email that says the same thing, log the call / update your notes in your CRM and MOVE ON!
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3. Enter your voicemail password, if you have one. If you don’t know what it is, try entering your phone number or contacting your carrier for assistance.