Why won’t they call me back? When you get someone’s voice mail and decide to leave a message, what steps can you take to ensure that your call will be returned? Lots.
Expert advice: Four phone script lessons from “Mr. Inside Sales” that will double your close rate
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The difference between a cold voicemail and a warm voicemail is research. Research creates a distinction compelling a prospect to return your call over the countless others in their voice mailbox.
Thank you for calling [LinkedPhone]. Due to the current pandemic, our team members are working remotely and are available [Monday through Friday from 9am to 7pm Eastern Standard Time]. Please leave a message with your name, number, and how we can serve you. We will respond as promptly as possible. Thank you for your patience during this unprecedented time. Let’s get through this together. Stay safe and well.
Record Your Name: You can replace the system greeting for your voice mailbox with your own name. Callers will hear your voice instead of AUDIX and feel more comfortable about leaving messages. If the system asks you to record your name as you log in, you must press 1 and begin at step 2 in the instructions below. You can record your name at any time after logging in by following the entire procedure, beginning at step 1.
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7. Edit your voicemail greeting. Now, press the dial pad key for changing or recording your voicemail greeting. It's 1 in this case.
If you find yourself wishing for your prospect not to pick up -- you might need to consider a new profession.
Creating a voicemail greeting might not be fun, but with the scripts I’ve shared, you should have an easier time. No need to practice time and time again — simply plug in your name, company title, and other details, then read it out loud to your phone’s voicemail greeting recorder. With a professional greeting, you’ll continue nurturing prospects even if you don’t pick up the phone.
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Keep in mind, your goal is to get the lead to call you back and continue to the next step of the process. It may be discouraging, but, most likely, the lead will not commit to a mortgage with you from one voicemail message. So, make it your priority to educate them about you as a loan officer and what you would offer them.
Pro tip: Only use first names. People of authority call each other by their first name only. Using the contact’s full name or saying Mr./Ms. [last name] can make you seem less confident and important than the person you’re calling.
Get your messages by phone or by email anytime, anywhere. With voicemail you can: Have your messages sent to your email inbox. Check your messages using a Touch-Tone phone. Get notified when you have a new message.
Here are a few more ways to light a fire under the contact so they call or email you back:
3. Select “Deleted Voicemails,” you will then be presented with a list of voicemail messages available for restore.