Hey amigos, you are listening to English Made Simple, this is episode number 178, number one-hundred and seventy-eight, numero ciento setenta y ocho.
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When opening your voicemail, start with a professional or generic greeting like, “Hello” or “Good Morning”. Be sure to clearly state your name, who you are/where you’re from, and (where applicable) how you got their contact information.
Sample Leave Phone Messages. [blockquote]I’m suffering from a bad tooth ache and will be going to the dentist to have it fixed. I therefore will not be able to come to work today. [/blockquote] [blockquote]My parents are coming home today from my native and my dad will have to be taken to the hospital for a detailed checkup.
To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
After you have stated the nature of your call, you want to be sure to close out your voicemail confidently. If you say something similar to “please call me back”, or “I really need to talk to you” you run the risk of coming across overly excited and potentially a little desperate.
If you can, try to keep your message 20 to 30 seconds long — max. This is the sweet spot for sharing just enough information without going overboard, potentially getting cut off by the recipient’s voice mailbox system, or having the listener hang up early because your message was simply too long. Speak clearly, avoid rambling, and get straight to the point.
Now that you know which script to use, how do you record it? Depending on your budget and the resources available to you, you can record the script yourself, use a text-to-speech program, or hire a professional voice actor to record your greeting.
Do you have any other tips for voicemails? Yes, make each voicemail unique, there is no need to mention previous attempts.
Knowing how to leave a voicemail that is equal parts succinct, professional and courteous can be hard for those not accustomed to doing so. Below are tips on proper voicemail etiquette to help you craft and leave the perfect voicemail:
you leave your name, telephone number and a brief message I will return your call as soon as possible Thank you TO CALL VOICE MAIL FROM YOUR DESK: Dial the Voice Mail Ext. 4999 Enter your password when prompted. To call into voice mail to retrieve messages from a mailbox other than your own (ie. General Mailbox) From a phone W/Voice Mail Dial
Imagine listening to a voicemail from a salesperson who is just so excited about the message that their tone is now unnaturally high-pitched and energetic. Today, people aren’t fooled by that, and in trying to make the message more meaningful, this approach actually makes it less meaningful.
Repeat both at least twice during your voicemail. With regards to your telephone number, pauses in your speech will give your listener a chance to catch up and not miss any details. For example, say your telephone number this way “1-2-3- pause -4-5-6- pause -7-8- pause -9-10″. If you need to leave an email address, spell it out.
I can’t answer the phone right now, but if you leave me a message with your name and phone number, I will return your call as soon as possible. You have reached Jim Bucki. I can’t take your call at the moment but please don’t hesitate to leave a message after the tone. I will return your call as soon as I am able.
First-time sales outreach response is plummeting. According to Jill Konrath, 97% of all business calls now go to voicemail.
To end the voicemail, state (or restate) your main question, then say your phone number. You can also say you’ll follow-up with an email. Now, this isn’t the same as saying, “If I don’t hear from you, you’ll hear from me!” Instead, it’s giving them another way to contact you, one they may be more comfortable with. They should still feel a responsibility to respond to your question, but now they have two options for how to get back in touch. (Then send that email, of course.)
4. Enter your voicemail password. If you have set a password lock for your voicemail account, you will be prompted to key it in. Use the dial pad to do so.