Its imperative that you, your company, or both are doing something on a regular basis that labels you as a value-added industry resource to your targeted audience. This way you have a clear advantage over all the other sales calls he/she is receiving.
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
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Creating a voicemail greeting might not be fun, but with the scripts I’ve shared, you should have an easier time. No need to practice time and time again — simply plug in your name, company title, and other details, then read it out loud to your phone’s voicemail greeting recorder. With a professional greeting, you’ll continue nurturing prospects even if you don’t pick up the phone.
5. Away/Vacation Voicemail Greeting Samples. “Hello, this is [Name] at [Company.] I will be out of the office for the week of [dates]. Please leave your name, number, and the reason for your call, and I will reply within 24 hours of my return. If you prefer, you can try me on my cell, [number].
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
You can set up and manage your voicemail greetings in the Calling User Portal.
5. On your dial pad, press “1” to listen to your messages, the most recent message should play first.
You don’t have to have fancy words or a whole new voicemail message for the 2nd attempt.
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Find a piece of connective tissue, such as an alma mater, a favorite sports team, or a common pet (I’m a dog lover, personally). This opens the conversation and shows that you’ve done your research.
Sales reps tend to be very declarative in their messaging. Their starting phrase in both voicemails and emails usually sounds something like, "My name is John Doe, and I work for Gadgets Inc."
My first tip for you today, is to write it down and when you are ready to record simply read it out.
“Hi _________, this is _______ ________ again with (your company). For some reason we haven’t been able to connect since I sent you (your demo, proposal, etc.), and believe me, I’ve been sales long enough to know what that probably means. I’m assuming you’ve either found another solution or this has been put on the back burner for now. Either way, that’s fine.
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Through personal experience and research, I’ve been able to identify the most effective voicemail script — along with the keys to implementing it — so you leave voicemails that generate an incredible response every time.
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