“Keep your voicemail messages short, sweet, and snappy," advises Will Craig, Managing Director of LeaseFetcher. "Don’t try and go into the nitty gritty details of the discussion you’d like to have with them—save that for your actual chat. Alternatively, don’t leave them in the dark about what you want to talk about either. A simple 20-second voicemail letting them know the nature of your query will suffice."
In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
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It’s been a long time since I recorded my voicemail greeting. I am going to change it to something completely different.
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
Good manners are culturally based, and the manners in this article are U.S. manners.
Take a deep breath before beginning and stay calm while speaking. Try practicing a few times beforehand if you need to. No rule says you have to build out what you want to say on the fly.
First, call your prospect and leave a concise 15-second message. This voicemail should include the bulk of the information you want to share: your reason for calling, benefits to the prospect, etc.
Prospecting refers to the process through which a business attracts new clients. This, surprisingly, is not as easy as it may sound. It requires you . . .
That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
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You know what? I would shorten this greeting even more. Let’s make it simpler. Let’s make it shorter.
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As Dan tells us, "This is the only strategy I’ve ever seen consistently work—but when they call back you'd better have a question ready!"
Although it is okay to give a little bit of information, keep in mind the goal of your voicemail is to take the next steps in the conversation, and not to have the whole conversation then and there in your recording.
This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!