2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
Because you never know the quality of someone’s phone audio or your cell phone service, it's not a bad idea to give your name and phone number twice within your message. The thought being, if the person you called can’t understand who you are or how to call you back, how can they be expected to return your call?

You don't necessarily need to say “Goodbye” at the end of a voice mail, because you didn't really talk to anyone. Instead, try something like, “Look forward to talking* with you!” How do I make a personal voicemail greeting? Start with a polite “Hello”. Inform the caller of who you are, and apologize for missing the call. End your script by asking the caller to leave a name and contact number with a brief message. Inform the caller that you will get back to them as soon as possible.
The other day, I was leaving a message, and the voicemail system cut me off. It seems I exceeded my 90 seconds of allotted time. No, I didn’t call back. I figured the man got the gist of the message, so I left the ball in his court.