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To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.

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Outlook Voice Access enables you to use your phone to access voice mail, email, calendar, and contacts. The options you set for Outlook Voice Access include the order in which you access new messages and the folder that you dial in to, e.g., Inbox.
How do I record my Voicemail Greeting over the Phone? Dial the Voicemail Access extension 899 (default) Enter password followed by #. Press 0 for Mailbox Options. See Also How do I record personal greetings for Voicemail Options. .

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How do I check my voicemail from another phone, or check another voicemail from my phone (Shoretel)?
If your recording is vague, confusing, or drags on, customers will lose interest and hang up the phone instead of leaving a voicemail message. To help you create an effective after hours announcement, here are some best practices and sample scripts you can employ. 1. State Your Business Name

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You can reach me by calling (your number). That number again is (your number), and ask for _________. I look forward speaking with you and thanks in advance for returning my call.”
“Hi, this is _______from ________. When I was out running around the other day, I noticed that your house was for sale by owner. Before you delete this, I just wanted to let you know that I’ve sold homes, very similar to yours, in the same area, and above list price. You might have received a few “Just Sold in Your Neighborhood” postcards from me. Because I have met with many buyers looking for this type of home, I think I could help you meet your goal of selling your home. I’m available to answer any questions about finding the right buyer, and I provide a free consultation. Please give me a call on my cell phone at _____________. Again, my number is ________. Take care and enjoy the rest of the day.”

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Have a positive attitude while recording your voicemail greeting — it will carry through in your voice. If you find it difficult to convey positivity over a phone system, try smiling while you’re recording. (We promise, you will hear a difference.)

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    Give them a reason to call you back. In both voicemail messages, did you noticed how I mentioned new information they might be interested in? That will grab their attention more than simply introducing yourself, thanking them and asking them to give you a call if they have any questions. Come from a place of helpfulness by giving them something to look forward to and that will solve a problem.

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    When you hear the Dial Tone, call into your landline or office voicemail box. The rule of thumb is when you hear the Voicemails Forever dial tone, then follow your phone's instructions to listen to your voicemails remotely. This will vary from carrier to carrier and phone to phone. You may need to call your phone networks customer support for updated instructions.

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    The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.
    5.) If you’re calling a home line, and know the family, it’s nice to say a group “Hello” before leaving a message specifically for the person you called. Say something like this: “Hi everyone, it’s Maralee. Hope you’re enjoying Spring Break! Janet, I wanted to see if you and I could meet for lunch one day next week. My schedule is pretty open, and we could pick a restaurant near your office. I know your lunch schedules are tight. I’ll give you a call back at 7:00 tonight. Or I’m around all afternoon, so give me a call!” (Boy, home lines are becoming rare, aren’t they? We gave ours up a couple of months ago.)

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    Random facts could include their favorite movie, vacation spot, candy, or television show. Regardless of what you choose, it will surprise your caller and more than likely make them leave a message if they were considering hanging up.

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    The AUDIX voice mail system allows you to record and store several personal greetings, each for a specific situation. You can manually activate each greeting as needed. You can assign special numbers to greetings to help you remember them. For example:

    25. "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great day."
    Voicemail transcription (beta; available only in certain countries or regions) shows your messages transcribed into text. Transcription is limited to voicemails in English received on your iPhone with iOS 10 or later. Transcription depends on the quality of the recording.

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Like almost any other sales communication, sales voicemails need to revolve around the concrete benefits your prospect can expect to see if they leverage your solution — not your product or service's suite of features.

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Hi Sam, this is Joan. I couldn’t make it to the meeting this morning and I was hoping you could *fill me in*. Feel free to give me a call when you have a free moment. Thanks.

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7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."

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