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3. Listen to voicemail messages. Access voicemail. Press 1 to Get your Messages. Press 1 for Voice Messages. Use these keys while you're listening to your messages
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Although it is okay to give a little bit of information, keep in mind the goal of your voicemail is to take the next steps in the conversation, and not to have the whole conversation then and there in your recording.
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Say, "I know we identified implementation, onboarding, and QA as topics to cover in our next call, but I wondered if there were any other areas we missed -- specifically whether you could use Feature A, which was an area of concern for you."
(Follow-up call = you’ve spoken before, made some progress through the sales process and a follow-up call was required)
A phone call to your business is often the first encounter your customers and prospects have with your company. If no one is available to take the call, having the best professional voicemail greetings possible is important to leave a great first impression and to ensure that business opportunities don’t slip by.
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When do you leave a voicemail? This is largely dependent on your call sequence and cadence. It is recommended that you make several call attempts in order to engage the prospect on a “live call.” After you have done this and your attempts have not been fruitful, then you leave a voicemail.
For all the above cases and more, preparing yourself and being careful will ensure that you only send professional and meaningful voicemails. Here’s how:
Too many reps are the inside sales equivalent of chatty grandmas—pitching solutions, discussing features, and offering value propositions over a voicemail.
Check for outages and troubleshoot problems with your home phone or internet service.
Only leave this voicemail for interested prospects. If you're talking with someone who isn't really invested in fixing a problem or implementing your product/service, they probably won't want to read an article you sent on the subject either.
Alternatively, you could frequently back up your phone’s data using a third-party tool like EaseUS Data Recovery Wizard. This option will come in handy if you’re not able to recover messages using a voicemail app on your phone.
I touched on this earlier, but it's worth repeating. Keep your voicemails short and sweet. Very few — if any — of your prospects are interested in spending multiple minutes listening to you make small talk or rattle off your offering's features and benefits.