“If I leave a voicemail message on my first call in the morning, and I get voicemail again on my second attempt (either later that day or the next time I try and reach them) what do I say when that happens?”
With a voicemail, though, you (should) know exactly who you’re calling – their name, their company’s name, how many employees they have, etc. Your message can be hyper-customized to that one person you’re calling. When you make that message just for them, they’ll feel more of a responsibility to return your call.
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But that doesn't stop some millennials like 26-year-old Nick Sirianno from feeling that voice mail is clearly a thing of the past.
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Leaving a voicemail can still be a good way to grab the attention of a potential new customer. However, when it comes to leaving a voicemail, you only have a few seconds to actually grab the listener's attention. Most salespeople screw this up by leaving too much information and making themselves sound like a salesperson, which is the kiss of death when leaving a voicemail.
Having a reference sheet will help you stay focused while delivering your message. Make sure to keep your outline concise; only include the essential points that you intend to cover in your message.
After each one, evaluate your performance. Most systems provide the option of listening to the message you just left. Doing this as much as possible will improve your performance more than anything else. Would you save that voicemail? Would you return that call? Would you return that call right away? Are you missing the basics (alternative phone number, optimal ways to get in touch, a fall-back person to call)? Did you craft it or wing it?
Or, if they need to refinance, tell them that you know about current rates. And, you can provide them with guidance on if the timing is right. Staying honest and genuine will give you credibility and encourage them to return your call. After all, you are trying to become their trusted advisor, and the voicemail is the first attempt at this.
Access your voicemail Dial *98 from your home phone. If you are away from home, dial your access number and follow the prompts, or dial your phone number, then press the * key when you hear the greeting.
If you'd like to learn more, my number is 123-456-7890. I'll also follow up with an email containing the case study. I look forward to hearing what you think. Have a great day."
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But the key to success here is knowing what to say on the second and third voicemail/email attempts BEFORE picking up the phone.
Recording Your Greetings Press the Message key on your Grandstream phone or press * 97 from the phone Enter your password. In default, this your extension number, followed by the # key. Press 0 for Mailbox Options. You have the option of recording up to three greetings.
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Nobody wants to play phone tag. Skip the back and forth by explicitly telling the caller to leave their name, number, and the best day(s) and time(s) to reach them. Your clients will appreciate you not wanting to waste their time.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.