The other day, I was leaving a message, and the voicemail system cut me off. It seems I exceeded my 90 seconds of allotted time. No, I didn’t call back. I figured the man got the gist of the message, so I left the ball in his court.
KING OF SALES, The author of thirteen best-selling books including The Sales Bible, The Little Red Book of Selling, and The Little Gold Book of Yes! Attitude. His real-world ideas and content are also available as online courses at www.GitomerLearningAcademy.com.
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Before you pick up the phone, consider why the person you are calling should listen to you. Put yourself in their shoes and imagine their pain points.
Simply speak into your phone or computer while recording a greeting with your business phone service. If you need to create your own audio file, the voice memo app on your phone should do fine.
Ok so let’s say you’ve made a few calls and have left several messages and you don’t want to leave another one… if that’s the case, at least hang up before the end of their “leave a message after the tone” instructions so that they don’t get notified of a voicemail just to hear you hanging upon them.
My number is [phone number]. I’ll also follow up with an email tomorrow. I look forward to hearing what you think. The key to making a script work is to practice. You can’t read it line-for-line, so it’s important to work out the kinks before you place your call, including: Your name Your reason for calling The benefit of calling you back Your contact information Your promise of a follow-up email
Hedge your bets by giving them two ways to respond. A simple, "I'll also follow up with an email," before you hang up, is short, concise, and shows thoroughness on your part.
Customer Service and Operations at OpenPhone. Founder of SOUL House artist showcase in the GTA. Art is life! Dee Lee 1 year ago Reply
Another FSBO voicemail script might include talking about your connection to the neighborhood:
So that person doesn’t pick up, and you are thinking ok cool, I’ll just call back – but NO – then you hear that dreadful message (correction: dreaded message): “Hi, this is Luke Skywalker, I am not available right now, please leave a message after the beep. I’ll get back to you as soon as possible. Thank you”
Most importantly, have fun with it. If you don't enjoy leaving a voicemail, you might not be in the right job.
Your clients don’t have a lot of time, and neither do you. Use the following short voicemail greetings to get to the point quickly and invite them to leave a message.
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Keep in mind, your goal is to get the lead to call you back and continue to the next step of the process. It may be discouraging, but, most likely, the lead will not commit to a mortgage with you from one voicemail message. So, make it your priority to educate them about you as a loan officer and what you would offer them.
As I mentioned earlier, this won’t be the last voicemail you leave so get creative with future messages. The next day you could leave a voicemail similar to the following:
You should also research other people in the prospect’s organization. Selecting the right people, such as the prospect’s manager or department head, facilitates the ability to build rapport and adds a sense of urgency when you mention them in the voicemail.
Hello, and welcome to Answering Machines of the Rich and Famous! (your name here) can’t come to the phone right now, because he’s spending the week in his beautiful summer home on the French Riviera…