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To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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Procedure Log in to 8x8 Admin Console. Click Users. Find the user profile for which you want to edit voicemail settings. Click Pencil icon to the right of the user profile. Go to Voicemail settings. Under External Voicemail Greeting setting, click Change. Select an existing audio file, or click + Create audio files to record or upload a new audio file.
Explain the purpose of your message directly following the statement of your name and telephone number. This includes any actions you would like the receiver to take.
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At the beginning of the show, I used an example of a voicemail greeting – I used the name Luke Skywalker. He is a character from the Star Wars movie for those of you who hadn’t heard of Luke Skywalker before.
Because you never know the quality of someone’s phone audio or your cell phone service, it's not a bad idea to give your name and phone number twice within your message. The thought being, if the person you called can’t understand who you are or how to call you back, how can they be expected to return your call?
Avoid sales speak and buzzwords. It’s okay if your prospect knows you're a sales rep. Qualified prospects don’t mind hearing from sales reps. They just want to speak to reps that are helpful, knowledgeable, and possess integrity.
Voicemail may not be as popular today as it once was, but it’s still a useful feature; it lets you receive voice messages when you’re unable to answer the phone.
6. Adele Sings Hello as an Outgoing Phone Message. A great way to incorporate a fun voicemail greeting in today’s age is re-writing the lyrics to a current billboard topping hit.
In those cases, you might like to save that voicemail somewhere other than your phone for safekeeping or sharing.
5. Don’t Forget To Smile. Smiling is a total game-changer when it comes to the tone of your voicemail greeting. We’ve all heard someone smiling through a phone, but we rarely think about how different it sounds when we do.
(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
1. Tap the fixed key with the envelope graphic, or dial the phone’s phone number.
6. “Thanks for calling [company name]. You must be calling as you’ve heard about our new [new product, deal, offer here]. We are pretty excited about it, too. Leave us your name, number and the best time to call and we’ll follow up and answer any inquiries you may have. We’re looking forward to speaking with you and updating you on what’s new with [company name]. Have a great day!” Briefly let your callers know about any promotions, updates, or launches you’re having. You might even unknowingly answer their question!Professional voicemail greetings for your business cell phone number
How long should a voicemail be? A good voice mail should be like a Super Bowl commercial, right around 30 seconds.
I will share examples with you, so it’s easier for you to remember and also, so that you can start using them straight away.