To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
Michael Pedone teaches inside sales teams how to pick up the phone and close business. He is the CEO/FOUNDER of SalesBuzz.com – An online sales training company.
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Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
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It doesn’t matter what you save to your phone, computer or tablet — everything you keep on your devices should be considered private unless you give someone else permission to look through your files, images and apps.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
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Many of these sites offer to write your voicemail script for you, but you’re welcome to write your own. Whatever you decide, there are many options to suit your needs.
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The tips outlined above will ensure you leave quality messages your prospects want to respond to. Go ahead and start implementing them. Rehearse multiple scripts and experiment with different approaches.
You don't necessarily need to say “Goodbye” at the end of a voice mail, because you didn't really talk to anyone. Instead, try something like, “Look forward to talking* with you!” How do I make a personal voicemail greeting? Start with a polite “Hello”. Inform the caller of who you are, and apologize for missing the call. End your script by asking the caller to leave a name and contact number with a brief message. Inform the caller that you will get back to them as soon as possible.
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Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
Voicemail Greeting Sample “Hello, you’ve reached [name] at [company]. I’m unable to come to the phone right now. Leave your name and number, and I’ll return your call as soon as I’m free. Thank you.” Which web driven technology allows agents or specialists to approach customers while they are online and offer assistance? Keep the length between 20-30 seconds. Lead with information relevant to the prospect. Ask a question you wouldn’t pose in an email. Don’t use a traditional close. Don’t hang up without leaving a voicemail. Use your normal tone of voice. Leave voicemails at the end of the day. What is the most professional voicemail message?
And you’re done! Your CenturyLink voicemail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone. Take a few minutes to gather your thoughts, even jot down a few notes, and practice before you record. Before you start recording, turn off anything in the background that might cause noise. This will ensure your voice is clear and easy to understand. While clever greetings can be fun, it's worth taking a moment to think about the range of potential callers who may be leaving you voicemail. Consider the tone and image you want to project. Don't worry! If you don't like your recording, you can erase it and re-record as many times as you'd like.
Do you have any other tips for voicemails? Yes, make each voicemail unique, there is no need to mention previous attempts.