Note: I have several lessons about communicating on the telephone that may be useful to you:
Use your regular, normal voice – not too excited, not too subdued. Talk how you’d talk on the phone with someone you like but who doesn’t make you nervous. Communicate ease without flippancy and importance without exuberance.
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When you generate a lead from your website, mention how you obtained their information and reference any material they downloaded. Consider the following script when calling a lead who recently visited your website:
The next morning you realize the mistake you’ve made and pray she hasn’t opened it yet. You search the internet and ask your peers how to delete voicemails from someone else’s voicemail box – but it’s too late.
Sort of like putting the most important information above the fold in a news article, you have to front-load your voicemail with the most compelling and relevant information. Stating your name and company is not compelling, and it’s not as relevant as what you can do for the contact. What the person hears is, “I’m a salesperson and I want your money.” That’s the quickest way to get your voicemail deleted.
Before we begin, I hope you learnt something in episode 177. We covered how to make inquiries over the phone, I gave you some tips and simple phrases to help you get started. If you are new to the show please go back to the last episode and have a listen to those phrases.
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Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
Go and click the Start button on the recording tool few seconds prior playing your voicemail. When you are done, simply hit Stop to stop the recording.
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The unavailable message is the standard greeting callers hear when they reach your voicemail box. It is the greeting that you can use consistently throughout the work year.
Passwords do expire. The system will notify you when a new password is needed. Should you forget your password, please contact Telephone Services and we will reset your password to the default of 2468.
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The voicemail section allows you to change your personal voicemail message. Until you set one, anyone getting your voicemail will hear the standard Phone.com voicemail message. It’s always a good idea to set a personal voicemail so your callers know that they reached you. Try and give them an idea of when you’ll get back to them. You have 3
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls.
For more general advice on voicemail messages, read our tips and examples for business voicemail greetings.