Welcome to my regular listeners and welcome to the new listeners as well – where have you been hiding? Thanks everyone for tuning in to episode number 178, nice to have you here.
First-time sales outreach response is plummeting. According to Jill Konrath, 97% of all business calls now go to voicemail.
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"I guess I usually just assume that it's probably not that important if you didn't text me, and you didn't send me a message on Facebook," Kidd says.
5. Change mailbox settings and greetings. Access voicemail. From the Main Menu, press 4 for Mailbox Settings. Press 3 for Greetings and follow the prompts. Set up sub-mailboxes.
What should I say on my voicemail? Your voicemail should state the purpose of your call, and should include a value statement as well as your contact information.
As you practice and score your sales voicemails, you’ll start to determine some best practices. Write these down, and use them as an outline for future calls. Here are a few of my best practices.
It might be hard to imagine, but sometimes you won't have your cell phone on you, yet you may still need to check your voicemail. Nowadays, most carriers have simple …
There is something about that voicemail beep that sends brains into panic mode, and we will start spewing out words as fast as possible to get the awkwardness of talking to a machine over with. The problem is if you speak too quickly, your listener won’t be able to understand what you’re saying –making the whole point of the voicemail irrelevant.
6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Remember that the speed of your words can negatively impact your message as well. "If you have to rush to get a message into the amount of time allotted for a voicemail message, you’re saying too much," DeCesare advises. "Say less and slow down. You want them to feel that talking to you will make their lives less stressful. If you're frantic and mumbling on the phone, it gives them a foreshadowing of what it will be like to work with you."
HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
Ok so now that we covered what one possible voicemail process can look like, let’s get back to the original question…
How to record a voicemail message?Solution one: Microphone + Apowersoft Free Audio Recorder
Timing is everything. The moment you receive the lead alert is the best time to make the follow-up call. If you call them days later, your chances of getting them on the phone are greatly diminished. By calling them right away, you’ll talk to more leads which will inevitably boosts sales. Role-play your voicemail scripts so you sound like you’re making your 20th call, not your 1st. Ask your friends and colleagues for honest feedback on your voicemail scripts. Continually review what’s working and what isn’t -- there’s always room for improvement. If you have the lead’s email address, follow up with an email, and let them know in the voicemail you’re going to do so. If you don’t have an email, let them know you’ll follow up with a text.
This is a tactic we picked up from Jeff Hoffman and it works because it makes you more memorable and makes your messages seem genuine and less rehearsed. Give it a try and see if it will work for you too!