Written by Donato Diorio @iDonato
Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
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6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
Remember that we can hear a smile in another person's voice, just as we can discern whether that individual is completely present and focused. Smart phones have the ability to record. Smart people take advantage of this tool and record themselves before leaving a message. And yes, it takes time. Precious time.
Dial your home phone number. When the voice mail greeting starts, press the ‘*’ key. Enter your voice mail password and press the ‘#’ key. Press ‘1’ to review new messages. Press ‘2’ to record a new message. Press ‘3’ to review other messages. Press ‘4’ to change personal options. How do I set the number of rings until a
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘ double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.']
4. Voicemail greetings for calls received after business hours. You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support).
These days, most phone functions are for tweeting and texting, but what about leaving voicemail messages that get returned? Many people say they no longer check voicemail, or don’t listen to messages in full. They either tap “return call,” send a text, or find other channels to see what the person wanted.
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I do read and respond to comments shared in the comment section at the end of the lesson. That is the best place to interact with me and others in the Confident English Community. Feel free to share your voicemail example or ask a question below.
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And that's the reason that most people leave garbled and rushed messages, because they take about two seconds to adjust to the fact that they've got through to an answering service and then with Mary Mitchell's message they have maybe a second or two to compose a short and concise message... which just isn't enough time for most people.
Say, "I know we identified implementation, onboarding, and QA as topics to cover in our next call, but I wondered if there were any other areas we missed -- specifically whether you could use Feature A, which was an area of concern for you."
So what's the point? Should salespeople even bother with voicemails? Absolutely, and here's why.
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