5. Voicemail Greetings For Vacation. As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
"Wherever we're talking to them, we're hearing the same things, which is: When it comes to voice mail, they're just over it," says Jane Buckingham, a trend analyst at Trendera.
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Whatever you do, don’t call and hang up without leaving a voicemail. The contact is never going to return a call from an unknown number and, the next time you call, they’ll be even less interested in what you have to say.
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10. Keep It Upbeat. We’ve already got you smiling while you record your greeting, so now let’s talk about your wording. Avoiding negative words like sorry, unfortunately, and can’t goes a long away in making your voicemail a positive experience overall.
There’s a potential of up to 3 quick touches right off the bat to help you get on your prospects radar:
This is not an answering machine–this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling, and a number where I can reach you, and I’ll think about returning your call.
Hello, this is Joan Tracy. I’m out of the office until Tuesday, May 23rd. I’ll be sure to return your call when I get back to the office, however, if you need immediate assistance, please call my colleague Sue at 444-444-4444. Thank you.
The more personal and specific the question, the more likely it'll get a response. Think about it this way. If you start to have chest pains on a busy city street, and you cry out, "Somebody call 911!" you might get help … but you might not. However, if you were to point at one specific person and shout, "Would you please call 911 for me?" it's almost a certainty that the stranger you selected would grab their phone and dial.
Remember, you need real-world situations to prepare for the sales game. Roleplay with colleagues and friends to get honest feedback on your voicemails.
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I find it helpful to imagine that I am writing a memo when I leave voicemail messages. Outlining points enhances my own clarity and puts the listener on notice for the information.
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“I followed your advice on how to leave voicemail messages that get more callbacks and since using it, my call backs have increased. But my question is, what do I do with the prospects that haven’t called back?”
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If you leave a message, here is a collection of techniques that have gotten calls returned: First name and number only (in a very businesslike manner). It seems that calls are returned in inverse proportion to the amount of information left. Be funny Clean wit will get response. Be indirect “I was going to mail you important information, and I wanted to confirm your address.” Offer fun “I had two extra tickets to the Knights game and I thought you might be interested. (here’s the sure shot) Please call me if you can’t go so I’m able to give the tickets to someone else.” If it was positive first meeting, remind the prospect where you met. Dangle the carrot. Leave just enough information to entice. Ask a provocative or thought provoking question.
“Hi, this is Luke. Please leave a message and I will get back to you as soon as I can. Thank you.”