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Delivered: Messages that have been delivered but have not yet been listened to by the recipient.
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I take it this is a first-time prospecting scenario where you’ve tried to reach them, had to leave a voicemail and now you are trying the 2nd attempt. Hopefully, you’re using a voicemail strategy that includes sending the proper email to the prospect after the first attempt.
There is something about that voicemail beep that sends brains into panic mode, and we will start spewing out words as fast as possible to get the awkwardness of talking to a machine over with. The problem is if you speak too quickly, your listener won’t be able to understand what you’re saying –making the whole point of the voicemail irrelevant.
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Thank you for calling [Company Name]. If you know your party’s extension, please dial it at any time. To reach our company directory, press 1. For more information about [Company Name], press 2. If you are an existing customer, please press 3. For billing questions, press 4. To repeat menu options, press 9. For all other inquiries, press 0. 3. Language Options
But the key to success here is knowing what to say on the second and third voicemail/email attempts BEFORE picking up the phone.
The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.
Explain the purpose of your message directly following the statement of your name and telephone number. This includes any actions you would like the receiver to take.
If you sound too relaxed or overly familiar, you're going to undermine both your and your company's credibility. People want to buy from an expert — not someone trying too hard to sound cool. So avoid coming off as too laid back and using too much slang, "um's," and "yeah's."
Voicemail Greeting Sample “Hello, you’ve reached [name] at [company]. I’m unable to come to the phone right now. Leave your name and number, and I’ll return your call as soon as I’m free. Thank you.” Which web driven technology allows agents or specialists to approach customers while they are online and offer assistance? Keep the length between 20-30 seconds. Lead with information relevant to the prospect. Ask a question you wouldn’t pose in an email. Don’t use a traditional close. Don’t hang up without leaving a voicemail. Use your normal tone of voice. Leave voicemails at the end of the day. What is the most professional voicemail message?
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In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
Hello, this is (name). I am sorry I can’t come to the phone right now. Leave your name, number, and a short message after the beep. Oh and please do wait by the phone till I call you back. Bye.
Yes. You can turn voicemail On or OFF and adjust the amount of time before voicemail picks up.
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Resist the temptation of calling people or leaving voicemails when you are too tipsy! The same applies when you are too angry or upset to speak without using hostile language or an accusatory tone. Prepare and leave your voicemails when you are in the right mindset so that you don’t need to search for ways to delete your message or re-record it!