Expert advice: Four phone script lessons from “Mr. Inside Sales” that will double your close rate
4.) Keep your voicemail message to two points. If you need to share more information, then say in your voicemail that you’re going to send the person an e-mail message with the rest of the details. “… I’m calling to share that we have finalized the … and lastly, that we know you’d like to meet at 9:00 AM as we discussed. However, is Tuesday or Wednesday better for your team’s schedule? ….”
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Hello! You’ve reached [LinkedPhone’s Tech Support Team]. We are currently closed but we’re always eager to help. Our regular business hours are from [9am to 7pm Easter Standard Time, 7 days a week]. Please include your name, number, and a short description of the issue you’re experiencing. We promise to return your call by the end of the next business day. [If this is an urgent matter, press ‘0’ to be connected with our VIP support team]. Thank you.
(make a little noise in the background). Hi, you’ve reached your friend’s house. He/she isn’t home right now and I took the opportunity to rob it. I was about to steal the machine as well and you called. After the beep, leave your name and number. I will write it on a post-it and leave it on the refrigerator for him/her to see. Oh and one more thing; where did you say you lived?
The following sample voicemail messages will help you to use this form of communication effectively, whether you are leaving a message for someone to return your call or recording a greeting for people trying to contact you.
After a prospect finishes listening to your email, they should be very clear on what the next step of the sales process is. Whether you ended the voicemail asking a question they are prompted to answer, left your contact information instructing them to call you back, or told them to look out for a follow-up email, the message recipient should know exactly what’s coming next, and how to behave accordingly if they are interested in the deal.
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What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
To unblock a previously blocked number when you still have their voicemail message:
Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the # key. [If no response after a few seconds] Goodbye. Voicemail Greeting
If voice mail options are grayed out, you're using the Skype for Business voice mail service with cloud PSTN. Voice mail options aren't available in Outlook.
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Note: If Greeting that lets callers know you'll be away for an extended period of time is selected, the call answering rules previously recorded are ignored and only the greeting recorded for this option is played.
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When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
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