A good first impression goes a long way, and a voicemail greeting is the first impression to your business. An expertly crafted voicemail script lets your clients know you’re dependable, capable, and confident. An unprofessional voicemail script, on the other hand, can do the exact opposite.
Take a deep breath before beginning and stay calm while speaking. Try practicing a few times beforehand if you need to. No rule says you have to build out what you want to say on the fly.
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Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
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Explain the purpose of your message directly following the statement of your name and telephone number. This includes any actions you would like the receiver to take.
Address: A number or name specified for an outgoing message (equivalent to an address on a letter).
As you look to update your script, here are a few questions to ask: Will your voicemail greeting be funny, so your callers think your business is fun? Do you want the tone to be more professional, so it gives callers the impression you only work with Fortune 500 companies? Do you want to record a brief message, or will a more detailed message be helpful? Knowing these answers will help you craft a personal voicemail greeting unique to your company.
If you started your company more than a year ago, it’s probably time to change your voicemail script. Your recording should match the brand, tone, and voice of your company — just as though a caller were speaking to a member of your team.
We know that the only way to live a blessed and happy life is to live out the Golden Rule. And we know that manners (from the Latin word for hand…how to handle something) give us mutually agreed upon best practices for putting the Golden Rule into practice in our everyday encounters. They also help us know what to expect from one another and set gracious boundaries.
At the beginning of the show, I used an example of a voicemail greeting – I used the name Luke Skywalker. He is a character from the Star Wars movie for those of you who hadn’t heard of Luke Skywalker before.
Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."
Here are a few more ways to light a fire under the contact so they call or email you back:
So today, you’ve learnt how to record your own Voicemail greeting and how to leave a Voicemail message. Remember amigos, transcriptions to all of the episodes are available on the English Made Simple website, simply go to englishmadesimple.net/podcast
Set the number of rings you'd like callers to hear before they hear your voicemail greeting.
This is a great resource to learn how to set up my own voicemail. Thank you very much, Annemarie.
Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.