Website: https://www.businesstrainingworks.com/training-resource/voicemail-etiquette/
KING OF SALES, The author of thirteen best-selling books including The Sales Bible, The Little Red Book of Selling, and The Little Gold Book of Yes! Attitude. His real-world ideas and content are also available as online courses at www.GitomerLearningAcademy.com.
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Too many reps are the inside sales equivalent of chatty grandmas—pitching solutions, discussing features, and offering value propositions over a voicemail.
Some of the solutions to this error include setting up voicemail and resetting the network settings.
One quick way to sound more relaxed is to speak slower – slower than feels natural to you, even. If you rush the sales voicemail, it’ll sound like you’re trying to squeeze in your 50 calls for the day, and nobody wants to feel like they’re just another name on your list. Also, speaking slowly saves you from mumbling – if the contact can’t understand what you’re saying, what’s the point of learning how to leave a voicemail?
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Why should they respond to you? How will your product or service help them? Will it make their job easier or allow them to get more done in less time? These are examples of real benefits and your sales voicemails need to contain something similarly beneficial.
Through personal experience and research, I’ve been able to identify the most effective script—along with the keys to implementing it—so you generate an incredible response every time.
When you generate a lead from your website, mention how you obtained their information and reference any material they downloaded. Consider the following script when calling a lead who recently visited your website:
Having a reference sheet will help you stay focused while delivering your message. Make sure to keep your outline concise; only include the essential points that you intend to cover in your message.
Sending out weekly, bi-weekly, or monthly email newsletters offering valuable tips that will help your clients solve their problems goes a long way to becoming a value-added resource.
“Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.”
Go to https://settings.webex.com and select Webex Calling. 2 3 4 Send all calls to voicemail When busy, send calls to voicemail Send unanswered calls to voicemail 5 Choose Where to Store Your Voicemail and Fax Messages
Key-in your voicemail password if prompted.Your voicemail messages should play shortly after.
If you’d like to learn more, my number is 123-456-7890. I’ll also follow up with an email containing the case study. I look forward to hearing what you think. Have a great day.” This voicemail is simple, packed with value, and straightforward. It also sets the tone for what doing business with you is like.
As you practice and score your sales voicemails, you’ll start to determine some best practices. Here are a few of mine:
When leaving a voicemail, hanging up sends it. Here’s how it works: after the beep, the automated system on the other end starts recording all input from your end into an audio file. That audio file is then registered as a new “voicemail” for the intended recipient.