Before you pick up the phone, consider why the person you are calling should listen to you. Put yourself in their shoes and imagine their pain points.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
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Hello! You’ve reached [LinkedPhone’s Tech Support Team]. We are currently closed but we’re always eager to help. Our regular business hours are from [9am to 7pm Easter Standard Time, 7 days a week]. Please include your name, number, and a short description of the issue you’re experiencing. We promise to return your call by the end of the next business day. [If this is an urgent matter, press ‘0’ to be connected with our VIP support team]. Thank you.
When incorporated with a prospecting omni channel approach, voicemail is a powerful tool that can help your outreach goal of creating prospect engagement. Measure your approach, adjust and improve, your persistent efforts will yield significant results.
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THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY. You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.
OUTGOING VOICEMAIL MESSAGE Thank you for contacting [NAME OF PRACTICE/OFFICE]. The health and safety of our patients and staff is our top priority. Due to the COVID-19 pandemic, we are following the guidelines of the Centers for Disease Control and are only responding to urgent eye care needs.
Your message should be specific, and you have to create a sense of urgency so the contact opts to get back in touch with you. Words and phrases to use include: Must; I must hear back by [day]… Need; we need to talk about… Should; we should discuss…
Don' let background noise do the talking for you. Ambient noise on your recording could be sending the wrong message to your clients. The sound of your kids arguing in the distance could be the sign of a distracting work environment. Clinking glasses and restaurant chatter may leave the impression that you don't take your work seriously. When you record your voicemail greeting choose a quiet spot free from interruption, so your message is the only thing callers hear. It's also good to avoid large, cavernous spaces where sound verberates.
1. Towards the top of the screen, select the trashcan icon. A checkbox towards the right of each voicemail message in the list will appear.
To reply to sender by voice mail, press 1 1 6 or 1 7. To reply and attach original, press 1 1 9. After recording, press # to approve, then schedule delivery or press # to send now.
“Hi, this is _______from ________. When I was out running around the other day, I noticed that your house was for sale by owner. Before you delete this, I just wanted to let you know that I’ve sold homes, very similar to yours, in the same area, and above list price. You might have received a few “Just Sold in Your Neighborhood” postcards from me. Because I have met with many buyers looking for this type of home, I think I could help you meet your goal of selling your home. I’m available to answer any questions about finding the right buyer, and I provide a free consultation. Please give me a call on my cell phone at _____________. Again, my number is ________. Take care and enjoy the rest of the day.”
At the same time, if the prospect can’t hear or understand you, all of your work is wasted. Drink water, clear your throat, and invest in a good headset or phone. Be aware of your accent or the way you say words or numbers. And, avoid sales speak and buzzwords.
Before we tackle appropriate voicemail etiquette for outbound messages, let’s first discuss proper etiquette for setting up your own voicemail system. As a professional, make sure you are regularly updating your voicemail greeting with information most relevant to those calling you.
It’s been a long time since I recorded my voicemail greeting. I am going to change it to something completely different.
You need the caller to feel like they’re responsible for taking the next step. “Call me back” is too generic (and can come off as a little desperate, too, which is a turn-off), and saying you’ll follow-up with them completely removes any responsibility on their part.
You'll receive a text message with passcode attached. Enter that passcode on the Text messaging setup screen and click Finish.