To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
555-555-2345Hello, thank you for calling the office of Dr. Harold Tweed. I can’t come to the phone right now; please leave your name, number, and message at the tone. If this is an emergency, please contact either my personal assistant at 555-555-2345 or myself at 555-555-3234 and we’ll get back to you as soon as possible. Thank you for your call.
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To scan messages quickly, Press 7 from the Activity Menu and press one of the following: Southeastern Louisiana University Hammond, Louisiana 70402 1.800.222.7358 Contact Questions or Comments University Policies and Procedures Accessibility ACADEMICS Apply Cost, Aid and Scholarships Academic Calendar Exam Schedule Majors & Minors Catalogue QUICK LINKS Employment University Disclosures Emergency Alert Sign Up Southeastern Identity Help Desk Student Handbook
Hi, we aren’t in at the moment, if you are trying to sell us something please start speaking now and hang up at the beep, everyone else start speaking at the beep and hang up when you’ve finished.
But for you guys just keep it short. Hi this is Ana Jones, please leave a message and I will call you back as soon as I can. Thank you!
Hello! Thanks for calling [LinkedPhone’s Customer Success Team]. We are currently helping other customers achieve their goals and want to do the same for you! Please leave a message with your name, number, and a brief description of how we can serve you. We promise to return your call [before close of business today]. In the interim, you can also check out our website at [linkedphone.com] for helpful answers to our most common requests. Thank you.
Aaargh, you are thinking, crap I need to say something, ooooh what do I say, think, think… nothing comes to mind, you are not prepared and you hang up.
Sort of like putting the most important information above the fold in a news article, you have to front-load your voicemail with the most compelling and relevant information. Stating your name and company is not compelling, and it’s not as relevant as what you can do for the contact. What the person hears is, “I’m a salesperson and I want your money.” That’s the quickest way to get your voicemail deleted.
Recently one of my students asked a great question about voicemail in English and I thought that you might have the same question as well.
Second, when a marketing voicemail is handled correctly, it can actually add value to the recipient’s life. You just have to know what you’re doing.
Now before we jump into one possible solution, let’s cover an additional step you may want to add to your repertoire:
*Use the word “with” instead of “to.” It sounds more positive. You want to talk “with” the person, not give them a “talking to.” It’s a subtle difference, yet it keeps the message positive.
Company-level calls are usually directed to your general business number. There are occasions when everyone in the office is tied up and unable to pick up calls. It’s important to gather information about the reason for the call so that the right person or team can call them back. These greetings ensure that customers do not feel neglected while also providing assurance that their call will be attended to as soon as possible.
I always end voicemails with my phone number. The reasoning? First, it's his cue to wrap up. It keeps him from rambling and gives the prospect a clear call to action: Call him back.
When leaving messages, have mercy on your listeners and do the following: Speak slowly and leave your phone number at the beginning and the end of the message. Limit your comments to one or two subjects. Voicemail is not a one-person show. Sample of a Perfect Voicemail “Hi,
Get your messages by phone or by email anytime, anywhere. With voicemail you can: Have your messages sent to your email inbox. Check your messages using a Touch-Tone phone. Get notified when you have a new message.
Happy [Monday!] You’ve reached [Jessica on the Business Development Team at LinkedPhone]. I’m presently out of the office [for a meeting until late this afternoon]. Please include your name, number and the reason for your call and I’ll get back to you ASAP. Thank you and have a fantastic day!