It's easy to imagine the caller hanging up, dialing another prospect, and leaving an identical voicemail using the exact same high pitch, and then another … and another. If it sounds like a salesperson is just doing their 50 prospecting calls for the day, it absolves the listener of any responsibility to respond.
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Salespeople who call and hang up screen themselves out of the process. No matter if you're prepared to leave the perfect voicemail or not, you need to leave one every time. However, if you do record a few messages with the same ultra-specific question, the prospect feels a twinge of guilt each time you call back because they feel they owe you an answer.
As you practice and score your sales voicemails, you’ll start to determine some best practices. Here are a few of mine:
Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.
If you know your PIN and simply want to change it, dial *98 from your home phone and enter your PIN. Then, from the main menu, do the following: For security options, press 3 To change your PIN, press 1 Enter your new PIN (4-15 digits) To confirm, enter your new PIN again
Depending on the purpose of your voicemail, these three bullets can take different forms, but if you’re checking these three boxes, you’ll be in good shape.
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· Have your account security details ready e.g. account password as the representative will use your answers to confirm your identity.
If you don't create call answering rules, incoming callers will be sent directly to your voice mail when you’re not available.
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If you have a call forwarding set up, it is likely to cause conflicts with voicemail. To turn off Call Forwarding or make sure it is not enabled:
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If voice mail options are grayed out, you're using the Skype for Business voice mail service with cloud PSTN. Voice mail options aren't available in Outlook.