Voicemails don't have to be a last resort or a dead end. Use these tips for messages that actually move the conversation forward. You'll enjoy richer prospect relationships and fewer opportunities gone cold.
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But the key to success here is knowing what to say on the second and third voicemail/email attempts BEFORE picking up the phone.
6. Write It Out And Rehearse. Unless you’re part of the 1% of people who love and excel at public speaking, you probably have a hard time conveying an unscripted message without a few pauses and 'um's here and there.
The Right Way to Leave a Voicemail 1. Assess your surroundings 2. Prepare a brief outline 3. State your name and telephone number 4. Identify your purpose for calling 5. Speak in a confident, respectful tone 6. Remain brief 7. Briefly restate your point and contact information
And also don’t forget to write down your message just in case you get too anxious and forget to say your name at the end of the message.
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Refer to your previous conversation to jog their memory, saying, "In our meeting earlier, you said something about your shipping needs that really stuck out to me. I'd love to ask you a question about that."
Generally, voicemail is not the medium to discuss deal logistics. Keep messages short and to the point, and steer clear of deal specifics. Ask relevant questions and you're likelier to get a response.
If you are calling someone to get more information on a position you saw posted online, the voicemail may look something like: Try to put yourself in the recipient’s shoes and think about the type of voicemail you would like to receive
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In addition to showing active listening, you've also awoken their curiosity about what question you want to ask. Once they're back on the phone, you can confirm a date and time for your next meeting.
Again, you've referred to a previous pain point, and reminded them of what you both agreed to discuss in your next meeting -- and you've done it all without the dreaded, "I haven't heard from you in a while, I really want to schedule this meeting we talked about." 16. "I know we ran out of time, but I'd love to continue this conversation [insert date]."
Increase the odds of getting a call back by mentally composing your message before each call. And remember, people hate it when callers state their name and phone number too quickly in voice mail messages – no one wants to listen to a message ten times to comprehend simple information. Begin by saying your name and company (if applicable). Then assume the person you’re calling doesn't have your number, so say your phone number twice. If your name is at all unusual, spell it the first time you say your phone number. Talk slowly like you were writing it down yourself. The second time you say your phone number, you can say it at your normal rate of speech. A gracious phone message is no longer than 30 – 45 seconds. Be pleasant, but also get right to the point. Keep your voice mail message to two points maximum. If you need to share more information, then say you will send an e-mail message with the rest of the details. Leave a specific message. There’s nothing more frustrating than a voice mail that says, “Hi, it’s me. Call when you can!” Even if you’re just calling to say “Hi”, tell them that in your message. End on a high note! You don’t necessarily need to say “Goodbye” at the end of a voice mail, because you didn’t really talk to anyone. Instead, try something like, “Look forward to talking* with you!”
How to Change Your Voicemail Method 1 of 7: Verizon Wireless. ... Method 2 of 7: AT&T Wireless. ... Method 3 of 7: T-Mobile Wireless. ... Method 4 of 7: Sprint Wireless. ... Method 5 of 7: US Cellular. ... Method 6 of 7: Cox Residential. ... Method 7 of 7: Comcast / Xfinity Residential. ...
Ivan Gomez is a Force Management Partner who specializes in training inside sales teams. He's also the President and Founder of NextStage, LLC, a consulting firm that helps companies accelerate go-to-market strategies with sales development and inside sales. This blog was originally published on NextStage's website.
Is your auto attendant clear and easy to understand? Here are 10 sample greeting scripts to make a good first impression on the phone.