I remember hanging up the phone every time I heard a Voicemail message. I froze with fear and couldn’t speak.
Not only do you sound more articulate and confident when you're not rushing to the finish line, but you also sound more authentic. Speaking in a rush suggests you've been dialing all day and need to be as efficient as possible. Yet if you're making three calls rather than 30, you're probably going to sound far more deliberate. A slow finish tells the buyer they're not just another name on a list.
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Introduce yourself at the beginning of your message. Take your time in providing your contact information, making sure you are loud and clear in the pronunciation of your name and number.
Whether it’s your last encounter or a recent e-book download, have a relevant reason for calling in order to get the prospect’s attention.
Get to why you’re calling. Did you have a question you couldn’t find the answer to online? Are you inquiring about future business? Are you weighing your options about a purchase between a few different companies? State it clearly so the recipient of the call knows how to proceed.
4. “Thanks for calling [your company]. We’re looking forward to speaking with you. Let us call you back as soon as we are available by leaving your name, contact information and the reason for your call. Have a great day.” A simple, concise, and, of course, friendly voicemail greeting for your main business line.
According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.
(make a little noise in the background). Hi, you’ve reached your friend’s house. He/she isn’t home right now and I took the opportunity to rob it. I was about to steal the machine as well and you called. After the beep, leave your name and number. I will write it on a post-it and leave it on the refrigerator for him/her to see. Oh and one more thing; where did you say you lived?
Hey can I ask you something…. – What’s your experience with leaving voicemail messages? Do you have any funny stories to share? Leaving voicemail messages is one of those things that if possible, we’d avoid it. It’s just scary for an English learner, isn’t it? To leave a voicemail message… knowing that you have to keep your messages short, speak loud and clear and sound confident. Too many things to think about! Ok today, we are going to tackle this fear once and for all. I’ll get back to you after this jingle – Go!
Note: There is never a reason to give your sales pitch on voice mail. No one is there to say yes. Your objective is to make contact. Your objective is to provide enough information to create positive response.
Not everyone is not going to return your voicemail messages. However, by using these techniques you will certainly get a lot more callbacks than if you were to use the normal long winded and weak salesperson voicemail that is left by so many salespeople. Good luck! Win more clients by creating impressive digital business proposals, price quotes, and contracts using ClientPoint Software
Take a pen and paper and write down exactly what you will say. Then call them back. This way you will make sure you say what needs to be said, you will not forget to say your name at the end and also share your phone number.
Ok so now that we covered what one possible voicemail process can look like, let’s get back to the original question…
Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
Auto-attendants with a customized holiday greeting can be a festive way to mark the occasion. If you have a retail business, create a holiday greeting to inform customers of any limited-time sales you are offering. If your office is closed for the holiday, be sure you state this in your message.
No matter what, speak positively about yourself and the services you provide. The first mortgage call is just as important as ever. To remain relevant, mortgage originators must provide value. So, that first voicemail is your golden opportunity to do so!
Why bother, you might ask? Good manners create good relationships. Good relationships create successful careers. It's not the other way around. Frungy Aug. 2, 2014 12:41 pm JST