Ivan Gomez is a Force Management Partner who specializes in training inside sales teams. He's also the President and Founder of NextStage, LLC, a consulting firm that helps companies accelerate go-to-market strategies with sales development and inside sales. This blog was originally published on NextStage's website.
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Consider leaving your e-mail in addition to your phone number. People like choices. Some people like to have conversations on the phone, while others prefer communicating through e-mail. You don’t know what kind of person your listener will be, so leave the option on the table. For many, e-mail correspondence is less threatening and might actually encourage them to reach out to you. Podcast #743 How to Get Time, Priorities, and Energy Working in Your Favor Podcast #742 The Power of Talking to Strangers Podcast #741 The Exercise Prescription for Depression and Anxiety Podcast #740 Life’s 10 Biggest Decisions How to Find Studs in a Wall How to Take a Punch (To Minimize Its Damage) Podcast #739: Rewild Your Life Everything You Didn’t Know About the Trusty Tape Measure
Avoid telling your prospect what to do. You'll make returning your call seem like a chore or, worse, a demand. This should feel like a mutually beneficial relationship -- one in which each party wants to call the other back -- unprompted.
You have reached xxx-xxxx. We picked this machine up at a garage sale in “as-is” condition. You can try to leave a message on it, but we are not sure it will be recorded. If we don’t return your call, it means the machine did not work.
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Is there any way to retrieve the voicemail greeting from a smart phone after the service has been stopped to the phone?
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Your phone number is the last thing you should say on a voicemail. Say it once, slowly, and make sure to repeat it again. This has two benefits: First, it makes your phone number the last thing they hear, which encourages an immediate call back. And, second, in the age of voicemail dictation, it ensures your phone number appears clearly at the end of the message text. It will be hyperlinked and easy to push for a quick reply from your prospect.
9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
20-30 seconds is the sweet spot. A voicemail in this timeframe sparks curiosity without demanding too much time.
As you practice and score your sales voicemails, you’ll start to determine some best practices. Write these down, and use them as an outline for future calls. Here are a few of my best practices.
A good first impression goes a long way, and a voicemail greeting is the first impression to your business. An expertly crafted voicemail script lets your clients know you’re dependable, capable, and confident. An unprofessional voicemail script, on the other hand, can do the exact opposite.
How do I log in to voicemail the first time or after my voicemail password is reset?
Once you have accessed the voicemail system, you will have the following options: Press 3: Advanced Options Press 5: Repeat Message Press 6: Next Message Press 7: Delete Message Press 8: Forward Message Press 9: Save Message Press 0: New Messages Press 1: Old Messages Press 2: Work Messages Press 3: Family Messages Press 4: Friend Messages Press #: Cancel Press 1: Record Unavailable Message Press 2: Record Busy Message Press 3: Record Name Press 4: Record Temporary Greeting Press 5: Change Password Press *: Main Menu How do I record my voicemail greeting or name? Option 1 – Unavailable message Option 2 – Busy message Option 3 – Record your name Option 4 – Temporary greeting
Friends and colleagues speak to each using first names only. So do people of authority. They do not call each other and leave voicemail messages asking for Mister, Miss, or Mrs. Therefore, when you call a person you want to do business with and you leave a voicemail message, refer to them by their first name only. Don't say mister, miss, or misses. Don't say their last name. Begin your voicemail message by saying only "hi/hello" followed by the person's first name. Or, you can even forget the "hi/hello" and just say the person's first name. That is how you show confidence and authority and separate yourself from weak salespeople.