Before we begin, I hope you learnt something in episode 177. We covered how to make inquiries over the phone, I gave you some tips and simple phrases to help you get started. If you are new to the show please go back to the last episode and have a listen to those phrases.
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Follow that with an email that says the same thing, log the call / update your notes in your CRM and MOVE ON!
Here are a few voicemail message examples you can record if you have the opportunity to leave a professional sounding message, while still having a bit of fun. Before choosing one of these options, be sure your company allows for a little creativity. If you work in a strict professional position, theses options might not be the best for you.
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Why won’t they call me back? When you get someone’s voice mail and decide to leave a message, what steps can you take to ensure that your call will be returned? Lots.
3. Enter your voicemail password, if you have one. If you don’t know what it is, try entering your phone number or contacting your carrier for assistance.
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Press two if you’re selling something I don’t want. That’s a lot closer to the truth.
“Hello! You've reached the voicemail of [your name], [your job title]. I'm currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I'll be sure to get back to you as soon as I'm available.”
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(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
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Or, if they need to refinance, tell them that you know about current rates. And, you can provide them with guidance on if the timing is right. Staying honest and genuine will give you credibility and encourage them to return your call. After all, you are trying to become their trusted advisor, and the voicemail is the first attempt at this.
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Protect your script from becoming wooden with repetition. Instead, use bullet points to stay on track while keeping your tone and delivery casual.
I like to use a “three strikes and you’re out” rule. Meaning, after the 3rd attempt, if I haven’t heard back from them, I take them out of my current call list (I move them back into my drip marketing campaign and let that do its job)
Translation: If you sound unsure, then your current clients, prospects, and partners won’t be so sure about you either.
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3. Business Voicemail Greetings. Hello, you've reached the Sales Department at [X company]. We can't take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
Below are examples of excellent professional voicemail greetings for various situations to help you get started in creating your own perfect greeting! For each, we’ve included helpful tips, a sample voicemail greeting script, and an audio recording. The greetings are grouped by company greetings, department / team greetings, and personal business greetings. These greetings are likely longer than what you would want to use in real life – but our goal is to help you generate ideas to help you create your own!
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You can ask your admin to change the greeting language for everyone in your organization. Your admin should see this topic for instructions: Change the default language for greetings and emails.
To turn off Wi-Fi, go to the Control Center and tap the Wi-Fi icon. Now try using voicemail.
To end the voicemail, state (or restate) your main question, then say your phone number. You can also say you’ll follow-up with an email. Now, this isn’t the same as saying, “If I don’t hear from you, you’ll hear from me!” Instead, it’s giving them another way to contact you, one they may be more comfortable with. They should still feel a responsibility to respond to your question, but now they have two options for how to get back in touch. (Then send that email, of course.)
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Business voicemail greetings are rarely thought of as a prime way to connect with customers. But just because you're not available doesn't mean you can't make a positive impression on your customers when they reach your voicemail box.
Press *H (Help) or *4 to find out what step you are on in a task and what your options are. Always use *H when you forget what to do next.
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6.) Don’t miss the opportunity to leave a specific message. There’s nothing more frustrating than listening to a voicemail that basically says, “Hi, it’s me. Call when you can!” Even if you’re just calling to say hi, make that your phone message. “Hi, Barbara! It’s Maralee! I haven’t heard your voice in too long, and I wanted to touch base and say hi. I’ll give you a call tonight at 8:00 your time. I hope we can chat then. Stay warm in Michigan. I heard about the storms.”
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Hook your external Microphone into your computer, just follow the color patterns when plugging in the device.
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Delivered: Messages that have been delivered but have not yet been listened to by the recipient.
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As you practice and score your sales voicemails, you’ll start to determine some best practices. Here are a few of mine:
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You’re growing tired. Your eyelids are getting heavy. You feel very sleepy now. You are gradually losing your willpower and your ability to resist suggestions. When you hear the tone you will feel helplessly compelled to leave your name, number, and a message.
When you want to use your original greeting, delete your temporary greeting. To do this: Press the Message Key. Enter your password, followed by the # key. Press 0 for Mailbox Options. Press 4 to record your Temporary greeting. Press 2 to delete your Temporary Greeting. Hang up. Press the Message key. Enter your password, followed by the # key. Press 1 to listen to new messages. Follow the prompts to save, delete, etc.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
Helo, I have 15 saved voicemails from Grandmom who passed suddenly. My problem is that I need to take words from each vm to create one beautiful voicemail for my grandaughter for HS graduation.They were very close, and I know she would love to hear her voice congratulating her on her accomplishments, and to tell her that she loves her…I need help, Thank you
6. After the message has played, you’ll be given some options for what to do with the message e.g. delete or save it, etc. along with the corresponding number to press.
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*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
And also don’t forget to write down your message just in case you get too anxious and forget to say your name at the end of the message.
The first two are voicemails for prospects you haven’t spoken with yet, the next one is for when you’re calling a prospect or client back, and the last example is for when your prospect or client isn’t calling you back at all:
Website: https://www.businesstrainingworks.com/training-resource/voicemail-etiquette/
Similar to sharing your 24-hour response time on your own voicemail message, let contacts know if there’s a good time to reach you when requesting they call you back.
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I believe honesty and creativity is the key. Understand that in order to increase your callbacks, you need to pique the prospect’s interest without raising doubts or fear.
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10. Keep It Upbeat. We’ve already got you smiling while you record your greeting, so now let’s talk about your wording. Avoiding negative words like sorry, unfortunately, and can’t goes a long away in making your voicemail a positive experience overall.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
The key to leaving voicemail messages that get returned is keeping in mind who you are calling in the first place. Whether you are making sales calls, speaking with current borrowers, or trying to gain mortgage clients, you must adapt to your audience.
(Follow-up call = you’ve spoken before, made some progress through the sales process and a follow-up call was required)
Use call answering rules to determine what happens when a caller reaches your voice mail. For example, if you have automatic replies turned on, then you could set up your rule to transfer the caller to a different number. If you have multiple rules, you can specify the order in which they are applied.
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Sometimes when someone isn’t able to contact us, that could keep them from doing business with us. Clients get frustrated when they are unable to reach their lender.
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Send a message. Call into your voicemail. Press 2 to send a message. Enter the mailbox or distribution list number you want the message to go to. Record your message. If you want to schedule the message you just recorded to go out later: Press 4 for delivery options. Press 4 for future delivery. To deliver it today press #. To deliver it on a
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So, the greeting I used was: “Hi, this is Luke Skywalker, I am not available right now, please leave a message after the beep. I’ll get back to you as soon as possible. Thank you”
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The next example is for a voicemail message left for a prospect or client you are getting back to: “Hi _________, this is ________ _________ getting back with you at (your company). I’m looking forward to speaking with you because we just (give an update here – you have a new special, new product update, added a new client they would know about), and I know that based on (their specific need you uncovered during the last call) this is going to make it even easier for you to (give the benefit you both discussed). I’m excited to share this with you.
Alternatively, you could try disabling call forwarding, though your particular carrier or phone model may not allow it:
Next, tell him the name of the company you work at. Something along the lines of, "John this is Mark at Pinnacle."
If you don’t have access to your online account, you can dial in to your voicemail by pressing and holding the ‘1’ key on your phone’s keypad. After your phone connects to the voicemail system, you can access your password settings by pressing ‘*’, followed by the 5 key.
1.) A study by AT&T found that five out of every six phone calls go straight to voicemail. Since you’re always more likely than not to get someone’s voicemail, before calling, script out what you want to say. Maybe even practice it out loud once before you dial.
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This is why it's important to lead with something relevant to the prospect, such as a thought-provoking question.
If you want your prospects to get back to you, you better sound exciting. If you have a monotone voice, you’re almost certainly not going to get a response.
For example, when leaving a voicemail you could say, "You can give me a call back at XYZ-1234. I am typically available Monday through Friday from 9 am to 3 pm. I look forward to hearing from you." This lets your contact know exactly when they can reach you to continue the conversation.
My wife and I can’t come to the phone right now, but if you’ll leave your name and number we’ll get back to you as soon as we’re finished.
