Make sure your sales voicemails convey the hard results customers see more than they relay how those results are achieved. Your first priority is grabbing your prospect's attention — you can dig into the nitty-gritty aspects of a sale as your relationship progresses.
Hello, this is Zachary Koch from Sprocket EdTech, I'm calling because you recently signed up for a free consultation on our website. I'd love to talk about how we can streamline your institution's curriculum planning. My number is 408-555-8317, and I'll follow up with an email tomorrow. Have a great day. Goodbye!
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Of course, you won't get any responses at all -- high quality or otherwise -- if you don't leave a carefully planned and thoughtful voicemail. Here are the nine elements of a perfect sales voicemail.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Practice your spiel so you can speak with authority. This lets the caller know how confident, qualified, and prepared you are. The goal is to sound like you’ve been doing this for years, not a few minutes.
9. Outgoing Message with Samuel L. Jackson Treatment. Stephen Colbert asked Samuel L. Jackson to record his infamous voice on his outgoing message recording.
If you find yourself wishing for your prospect not to pick up -- you might need to consider a new profession.
Go the Audio Input tab and opt for the Microphone. Make sure that you move the mobile phone’s earpiece or speaker close to the Microphone as possible.
If wading through voicemail messages isn’t your idea of fun, you may want to steer the people to other ways to reach you. For example, many people leave their cellular numbers. Great in emergencies, but watch out, because many times you are out of range or your cell phone is off, so the caller gets ANOTHER voicemail system.
Make it as easy as possible for your prospects by including your phone number near the beginning of the message, then repeating your contact information near the end for good measure.
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Most importantly, have fun with it. If you don't enjoy leaving a voicemail, you might not be in the right job.
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Assuming you have a strong 1st attempt voicemail message, when on your 2nd attempt should you get voicemail again, simply lead with:
Explain the purpose of your message directly following the statement of your name and telephone number. This includes any actions you would like the receiver to take.
When opening your voicemail, start with a professional or generic greeting like, “Hello” or “Good Morning”. Be sure to clearly state your name, who you are/where you’re from, and (where applicable) how you got their contact information.
Your voicemail service is usually controlled by your mobile carrier, therefore, the most reliable way to turn off your voicemail is to ask their support team to disable it: