I recommend salespeople start voicemails at their normal tone of voice and then go gradually lower. This implies that you're at ease making the call, and also that the call is unusual.
If, on the other hand, your clients work with a number of team members, you might consider hiring a voiceover professional to record your greeting. While a recording with a voice actor is an extra expense, the result often outweighs the cost.
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Ok so now that we covered what one possible voicemail process can look like, let’s get back to the original question…
Dan Grim, CEO/Founder of Good Stuff Tonics and Melior Botanicals, keeps his script even simpler:
Whether it’s your last encounter or a recent e-book download, have a relevant reason for calling in order to get the prospect’s attention.
A name recording is the most basic way to personalize your voicemail box. It inserts your name into the default unavailable greeting: “The person at mailbox [four-digit voicemail box number] is unavailable. Please leave your message after the tone. When done, hang up or press the pound key.” Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 2 to record your name. Default Unavailable Greeting
Your clients don’t have a lot of time, and neither do you. Use the following short voicemail greetings to get to the point quickly and invite them to leave a message.
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If you’re a small business owner, we recommend going with the RIY (record it yourself) route. First, it’s more affordable. Second (and more importantly), if your clients expect to work with you directly, they will expect to hear your voice when they place a phone call.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
Why won’t they call me back? When you get someone’s voice mail and decide to leave a message, what steps can you take to ensure that your call will be returned? Lots.
For example, when leaving a voicemail you could say, "You can give me a call back at XYZ-1234. I am typically available Monday through Friday from 9 am to 3 pm. I look forward to hearing from you." This lets your contact know exactly when they can reach you to continue the conversation.
Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
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The key to making a bullet-pointed script work is to practice. You can't read it line-for-line, so it's important to work out the kinks before you place your call. Your name Reason for calling Benefit of calling you back Your contact information Promise of a follow-up email