13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.
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If the you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
3. Enter your voicemail password, if you have one. If you don’t know what it is, try entering your phone number or contacting your carrier for assistance.
4. Save and delete messages. Voicemails will be deleted if the auto-save period is reached. The auto-save period can be from 14 to 30 days, depending on the type of voicemail.
At the beginning of the show, I used an example of a voicemail greeting – I used the name Luke Skywalker. He is a character from the Star Wars movie for those of you who hadn’t heard of Luke Skywalker before.
You’ve reached [LinkedPhone – Where Freedom Rings]. We are currently off-duty. Our business hours are [Monday through Saturday, 9am to 7pm Eastern Standard Time]. Please leave your name, number, and the reason for your call and we’ll get back to you on the next business day. Thank you.
Ah, the humble phone message. Thanks to texting, voice mail is becoming less common. But until it disappears altogether, it’s to your advantage to know how to leave clear messages. In fact, a phone message is sort of like a thank you note: You can earn big respect by leaving a good one… and lose points if your message is annoying or rude.
1. Press the fixed key with the envelope graphic, or dial the phone’s phone number.
Because you never know the quality of someone’s phone audio or your cell phone service, it's not a bad idea to give your name and phone number twice within your message. The thought being, if the person you called can’t understand who you are or how to call you back, how can they be expected to return your call?
Maybe you had one too many glasses of whiskey, and really needed to let your ex know you’re doing great Luckily, she doesn’t pick up, but you feel the need to leave her a 10-minute voicemail. Nice work.
Voicemail may not be as popular today as it once was, but it’s still a useful feature; it lets you receive voice messages when you’re unable to answer the phone.
Yet what do winning sports teams do that most individuals do not? They practice. Think about it. The few seconds we invest in practicing our message can create or nurture a positive relationship. That's a personal win for the caller. On the other hand, a messy message can cost us a valued relationship.
1. Set up voicemail. To set your voicemail box using the phone connected to your AT&T Voicemail (such as your home number), follow these steps: Dial *98 or dial your Access Number.
15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”