Business voicemail greetings are rarely thought of as a prime way to connect with customers. But just because you're not available doesn't mean you can't make a positive impression on your customers when they reach your voicemail box.
"When you say, 'Hello, my name is,' smile when you say it, and also, sit up straight," says Patricia Napier-Fitzpatrick, founder of The Etiquette School of New York. All Tech Considered Redefining What It Means To Talk In The Age Of Smartphones
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If you leave a message, here is a collection of techniques that have gotten calls returned: First name and number only (in a very businesslike manner). It seems that calls are returned in inverse proportion to the amount of information left. Be funny Clean wit will get response. Be indirect “I was going to mail you important information, and I wanted to confirm your address.” Offer fun “I had two extra tickets to the Knights game and I thought you might be interested. (here’s the sure shot) Please call me if you can’t go so I’m able to give the tickets to someone else.” If it was positive first meeting, remind the prospect where you met. Dangle the carrot. Leave just enough information to entice. Ask a provocative or thought provoking question.
Luckily, it's easy to save a voicemail from your iPhone, Android or old non-smart phone. Let’s start with iPhones.
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
You can also erase any of your existing recordings associated with your voicemail box. To delete your name recording, unavailable greeting, or temporary greeting: Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 1 for unavailable greeting, 2 for your name, or 3 for temporary greeting. Press 2 to delete the existing recording on file.
Voicemail transcription (beta; available only in certain countries or regions) shows your messages transcribed into text. Transcription is limited to voicemails in English received on your iPhone with iOS 10 or later. Transcription depends on the quality of the recording.
However, it’s awkward to just jump in without any context, so a very quick introduction followed by your question is the best option: Hi Erica, this is Ryan at Company X.
Here I'm referring to lines such as "Please call me back" or "I'll check in again on X date." Because they're generic, these asks don't increase the buyer's feeling of responsibility. Instead, I suggest posing your specific question and ending the call there.
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Voicemail #2: "Jerry, I forgot to leave my name and number. This is Sarah Griffin from Acme Corp. You can reach me at 884-867-5309. Thanks."
People hate voicemail. Leaving messages, receiving them… With so many other ways to communicate, most of which don’t require you to actually use your voice, voicemail has become anxiety-producing. It’s even worse when you’re talking about a marketing or sales voicemail, too. The recipient usually thinks, “You’re just trying to get money out of me,” and they often hang up before listening to the entire message.
My wife and I can’t come to the phone right now, but if you’ll leave your name and number we’ll get back to you as soon as we’re finished.
Different phone systems allow users to see different amounts of information ranging from a number, to name and number, to nothing at all. So, this “missed call” method of requesting a call back could end up costing you the very thing you are seeking.
Set the number of rings you'd like callers to hear before they hear your voicemail greeting.
If this option is selected, enter the email address to send the notifications and attached messages to. 8 Allow Callers to Transfer From Your Voicemail Greeting
4. “Thanks for calling [your company]. We’re looking forward to speaking with you. Let us call you back as soon as we are available by leaving your name, contact information and the reason for your call. Have a great day.” A simple, concise, and, of course, friendly voicemail greeting for your main business line.