While you’re updating your voicemail greeting, make sure you let callers know when they can expect to receive a call back from you or from someone else from your company. Most professionals opt for a 24-hour callback window. Clearly state this in your voicemail greeting to set expectations with your callers.
You probably touched on this at the end of your last conversation, but if you haven't heard from your prospect in a while, this can be a useful strategy for getting back on their radar.
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True emergencies - such as extraordinary weather - should be addressed in your voicemail if it impacts your business. Thank you for calling the Carona Surf Shop. We are currently closed due to the inclement weather. Our normal business hours are Monday through Saturday, 10 am to 9 pm. Please visit www.caronasurfshop.com to order merchandise and to check our schedule during the hurricane.
If I’m not available, just leave me a voice mail. Again, either way, it will be good to know what’s going on. Thanks in advance for that, and I’ll look for your call. You can reach me at (your number). That number again is area code (your number). Thanks ________.”
Voicemail may not be as popular today as it once was, but it’s still a useful feature; it lets you receive voice messages when you’re unable to answer the phone.
And if you have a question or topic you’d like us to cover in a future Tips From The Trainer episode, drop a comment below letting us know! 18 Live Q&A That Will Up Your Real Estate Business Game. PLUS: Free house using Sub2 Financing?! | Probate Mastermind Podcast #297 - All The Leads Reply
Whatever you do, don’t call and hang up without leaving a voicemail. The contact is never going to return a call from an unknown number and, the next time you call, they’ll be even less interested in what you have to say.
It’s no wonder so many voice mail messages get deleted and never called back! If ever there was a situation that begged to be scripted, it’s your voicemail message. Isn’t this the time you want to sound your best, be perceived as a professional, and prepare the most polished message you can? Of course it is.
Remember that the speed of your words can negatively impact your message as well. "If you have to rush to get a message into the amount of time allotted for a voicemail message, you’re saying too much," DeCesare advises. "Say less and slow down. You want them to feel that talking to you will make their lives less stressful. If you're frantic and mumbling on the phone, it gives them a foreshadowing of what it will be like to work with you."
20-30 seconds is the sweet spot. A voicemail in this timeframe sparks curiosity without demanding too much time.
How can leave a voicemail message for someone without ringing their phone? I want to send a message directly to their voicemail box
Hello, this is (name). I am sorry I can’t come to the phone right now. Leave your name, number, and a short message after the beep. Oh and please do wait by the phone till I call you back. Bye.
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Practice your spiel so you can speak with authority. This lets the caller know how confident, qualified, and prepared you are. The goal is to sound like you’ve been doing this for years, not a few minutes.
With so much stacked against you, why bother? Because the responses to sales voicemails are generally of a much higher quality. What you lose in response rate will be made up for in conversion rate—if you know how to leave quality messages, that is.
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Auto-attendants with a customized holiday greeting can be a festive way to mark the occasion. If you have a retail business, create a holiday greeting to inform customers of any limited-time sales you are offering. If your office is closed for the holiday, be sure you state this in your message.