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Sample Short Voicemail Greeting: Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you. Sample Business Voicemail Greeting: Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information
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6. After the message has played, you’ll be given some options for what to do with the message e.g. delete or save it, etc. along with the corresponding number to press.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
Approach voicemails with a scientific outlook, and score each one. Create a score sheet with a rating system that addresses the following: Would you save that voicemail? Would you return that call? Would you return that call right away? Are you missing the basics (alternative phone number, optimal ways to get in touch, a fallback person to call)? Did you craft it or wing it?
“Keep your voicemail messages short, sweet, and snappy," advises Will Craig, Managing Director of LeaseFetcher. "Don’t try and go into the nitty gritty details of the discussion you’d like to have with them—save that for your actual chat. Alternatively, don’t leave them in the dark about what you want to talk about either. A simple 20-second voicemail letting them know the nature of your query will suffice."
In this video, Chad goes through the voicemail he leaves and why it has consistently been the most effective for generating call backs from leads, as well as some other best practice tips for voicemail etiquette. (And don’t forget! When leaving a voicemail, make sure you remember to provide a call-back number!) So there you have it! Get more call-backs, get more appointments, get more deals! Put it into practice and come back to share your results!
Similar to sharing your 24-hour response time on your own voicemail message, let contacts know if there’s a good time to reach you when requesting they call you back.
“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.
The next step is very important and you need to get it right. Say your phone number two times very slowly so the person has enough time to write down your number as they are listening to your message the first time.
Why the difference in response? When you made the request specific to one person in the second circumstance, you placed a burden of responsibility on that person. So it is with sales voicemails: The more specific the question, the more responsibility the person feels to answer you.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
Your second call should happen immediately after your first voicemail. In this message, quickly say, in 10 seconds or less, an important detail you neglected to mention during your first call.
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
· Have your account security details ready e.g. account password as the representative will use your answers to confirm your identity.
The body is the meat and potatoes of your voicemail. This is the section where you leave details about why you are calling and what you hope to achieve from this voicemail, which is usually a call back.