You message should convey the same courtesy to your callers as a person would who is speaking to someone in your office. Saying things like "thank you for calling" and "have a nice day", in addition to watching your tone of voice, will help you to represent your office in a compassionate and professional manner.
9. Outgoing Message with Samuel L. Jackson Treatment. Stephen Colbert asked Samuel L. Jackson to record his infamous voice on his outgoing message recording.
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Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Knowing what you’re going to say and how you’re going to say it before hopping on the phone is key to getting calls back.
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back.
3. Business Voicemail Greetings. Hello, you've reached the Sales Department at [X company]. We can't take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
Don’t leave customers and colleagues on edge. If you say you’re going to call them back, follow up. If you tend to fall behind in this area, encourage them to email you or reach out in another way. Better yet, learn how to forward voicemail to email so you can access the message anywhere.
This call may be recorded or monitored for quality and training purposes. If you don’t wish this call to be monitored or recorded, then please let the answering machine know when you leave your message.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
• Hello. You have reached XYZ at (company’s name). Unfortunately I cannot take your call right now, but I would like to return it as soon as I can. So please leave me a message after the beep.
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
Website: https://www.thebalancesmb.com/professional-automated-attendant-scripts-2533702
Prepare yourself using the ultimate voicemail script that’s always successful, then derive short queues for yourself to keep the voicemail on track.
Hello, you have reached X (service provider). Unfortunately, all our agents are engaged in talking to other customers. You can stay online or to resolve something urgent, try our live chat service. You also have the option of leaving your name, ID and number and our agents will revert to you at the earliest.
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
“Hey Henry, I’m reaching out because I recently helped someone in a similar position to you save X amount of dollars…”
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!