When was the last time you checked your voicemail for missed messages and paid attention to your greeting? If you’ve activated your Voice over Internet Protocol (VoIP) phone’s voicemail transcription feature for convenience, chances are it’s been ages since you last listened to your voicemail greeting. So it's probably time that you took the time to update it for your callers.
8. Hello, you’ve reached [your name], [your job title] at [your company]. I’m sorry for missing your call, but if you leave a message that includes your name and contact information, I’ll get in touch as soon as I can.
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1. Hello, you’ve reached [your name]. I’m currently unavailable, but leave your name and number and I’ll return your call as soon as I can.
Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
You have stated your calls-to-action. Now you have to make sure they know the process to follow. If you want your customers to leave their voicemail messages, you have to tell them from the start, “Kindly leave your name, purpose of your call, and how to contact you.”
A lot of care and consideration should be given to who will be providing the voiceover for a business’ audio recordings before the selection is made.
What information do you have access to that they want? Highlight the gap between what they currently know and what they want to know.
Our site includes quite a bit of content, so if you're having an issue finding what you're looking for, go on ahead and use that search feature there!
You don’t want it to sound too scripted. So queues are a great way to make sure you stay on point without sounding like a robot!
Hi. This is John: If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my financial aid institution, you didn’t lend me enough money. If you are my friends, you owe me money. If you are a female, don’t worry,
Hello. You’ve reached the establishment of Binder and Binder Law Offices in West Chapel. We regret we are not here to answer your call. However, your call is important to us, so please leave your contact information and a brief message at the tone, and we’ll get back to you shortly. It’s been a pleasure receiving your call.
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
In addition to your tone of voice and gaining confidence in how you speak, you can eliminate certain phrases that imply desperation.
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21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"