So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
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In addition to your tone of voice and gaining confidence in how you speak, you can eliminate certain phrases that imply desperation.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
Follow these tips to build a solid foundation for customer experiences that your startup can thrive on. Editor’s Note: This post was submitted by guest blogger, Roxy James. Enjoy! When you talk about customer experience, it should include the quality …
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
Prepare yourself using the ultimate voicemail script that’s always successful, then derive short queues for yourself to keep the voicemail on track.
"John, this is Mark from Pinnacle. I've been working with Steve at JKY industries and It's urgent that I talk to you. You can reach me at 123 (pause 2 seconds) 456 (pause 1-2 second) 7890. That number again is 123.....456.....7890." Hangup.
• Hello. This is XYZ. I am currently on the phone servicing another client. If you would please leave a message after the tone, and include your name and telephone number, I will return you call as soon as possible. Thank you for calling.
“Thanks for calling the desk of (insert your name) at (insert your company name). I’m either on a call or away from my desk but if you leave your name, phone number, and the reason for calling, I’ll return your call as soon as possible. Thank You.”
• Hello. You’ve reached XYZ in (name of department). I am in a meeting and cannot take your call right now, so please leave me a message after the beep.
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A good way to do this is to maybe add, “Have a wonderful day” at the end of the greeting. It’s short, so it won’t contradict the first point, and it makes the message more personal.
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
If you’re going to be out of the office on holidays or vacations, make that known in your voicemail so customers don’t think they’re getting ignored. Nothing is more frustrating to a customer than when they can’t reach you and assume you’re ignoring them.
Instead of sticking to the usual, be creative. Your voicemail can be used as an opportunity to make your brand stand out, so make sure to include a catchphrase or something that grabs the caller's attention. For instance, you can mention deals you’re currently offering or incorporate fun facts into your message.