Professional Phone Greetings, Voicemail & On-Hold Voice Overs When a customer calls your place of business, they generally expect to be placed on hold at some point. Rather than play annoying music, why not use this captive audience to promote your business with a professional voice over.
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If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
Listen to your messages and return your calls as soon as possible. Of all the lines of communication available (social media, text, email, etc.,) your callers resulted in picking up the phone to call you because they wanted to speak with a live person. Do them the common courtesy and give them a call back when you first have the chance.
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Give The Caller Instructions: Instruct the callers what topics you want them to leave voicemails for, and what topics you want them to call back for during office hours.
When your prospect’s day starts and endsIf they have a secretary screening their callsWhat times are likely for them to be in meetings
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“Hey Henry, I’m reaching out because I recently helped someone in a similar position to you save X amount of dollars…”
If you need some help in forming a memorable business voicemail greetings on your VoIP communication system, here are 20 quick tips to help you do so.
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It’s important to stay semi-ambiguous, create interest and curiosity, and focus on simply getting them to call you back as the topic of your voicemail.
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We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.
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As a real estate professional, you're always on the go. Whether showing homes and apartments to a prospective client or staging a home for sale, it's likely that you're out of the office quite often. Anyone in the industry knows that, out of the office is a good place to be. Unfortunately, it makes staying professional just a little bit harder. What happens when you're working with one client and another one calls? Most likely, you send that call to your voicemail box, but what does your voicemail greeting say? What should voicemail messages include? If you're voicemail isn't offering the right information, you might lose a sale.
To create a professional business voicemail greeting, businesses need to do several things:
Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
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For many businesses and professionals, your voicemail greeting is going to be the first point-of-contact for your customers. This is especially true for service businesses, who often rely on their voicemail to collect information from interested parties.
When applying for jobs and internship opportunities, it is not only important to have a professional resume, cover letter and email address, but also an excellent telephone manner.
Creating solid business voicemail greetings requires a little finesse. You want to make the best impression and set the right tone. However, sometimes you need to break from the norm and create business voicemails that will do some of the work for you.
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4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address].
The first thing you should consider in a voicemail is to indicate that the caller has reached the right person. Thus, those who cannot reach you may leave a voicemail by not giving up their intentions and not hanging up. Here are some of the best examples of voicemail you may use for your own business. There are also tips for leaving the best possible greeting. So, let’s start creating the best possible voicemail messages for your business.
If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
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Make sure that this voicemail greeting informs users about office hours, alternative ways to reach customer service, or store location. “Hi, you’ve reached [business name]. We are available by phone from [9 am] to [6 pm] [PST] Monday to Friday. You can also use the contact form on our website, [www.example.com] to leave us a message and we
9. Hi, this is [your name], [your job title] at [your company]. I’m currently away from my desk, but please leave a message with your name, number, and reason for calling so I can get back to you in a timely manner. See Also: 50% of Business Owners Over 50 Back Trump's National Emergency Declaration
• This is XYZ. I’m sorry I cannot take your call right now. Please leave your name, phone number, and a detailed message, and I will contact you as soon as possible. Thank you.
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The 8 Rules of Phone Etiquette at Work. Follow these 8 rules for good phone etiquette on the job. Be prepared. Get familiar with your phone, and learn how to transfer calls. Answer right away. Answer within three rings. Announce yourself. "Thanks for calling Company Name" . Be an active listener.
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With the text to speech functionality, you can copy one of the 21 voicemail samples above and paste it into the OpenPhone voicemail interface to get your professional voicemail greeting instantly. Who thought a voicemail system could be so fun? You can copy & paste one of the scripts above into the OpenPhone voicemail interface and create a professional voiceover instantly. How to set up auto-repliesCreate snippets (or text message templates)How to record phone calls
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We'll email you twice a month with our actionable tips, and industry trends fueling business growth, so feel free to sign up. Web Portal Update On Call Solaxis Login Facebook Twitter LinkedIn RSS GooglePlus How to Record a Professional Voice Mail Greeting Post navigation ← Previous Next → You want your business voice mail greeting to be polished and professional. Follow these steps to record the perfect outgoing voice mail message.
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“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
Certain times of day are better than others to connect with prospects. For example, statistics show sales reps connect the most with prospects between 1:00 pm and 2:00 pm at a 17% connection rate.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls.
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If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
Translation: If you sound unsure, then your current clients, prospects, and partners won’t be so sure about you either.
Before you officially pick a greeting, why not practice on making your voice even and understandable? I know that my voice rises when I speak on the phone, and I tend to speak faster, so I practice in the mirror to slow down my voice and make sure that I am speaking as naturally as I can.
These work voicemail greetings are for the work phone that you and only you use. They’re highly effective because they help you establish a relationship straight from the voicemail. Or they help you share an important update in a simple, straightforward way.
Follow these tips to build a solid foundation for customer experiences that your startup can thrive on. Editor’s Note: This post was submitted by guest blogger, Roxy James. Enjoy! When you talk about customer experience, it should include the quality …
“Hi, you’ve reached [your name] at [your company]. I’m unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,’ ‘hire the best and brightest engineers,’ ‘convert 40% more customers.’] Leave your name and number, and we’ll discuss how your company can see similar results.” “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and reason you’d like to chat, and I’ll get to back to you ASAP.” “Hi, you’ve reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I’ll be in touch by EOD tomorrow. If it’s not urgent, leave me a message with your name and number. Have a great day.” “Hey, this is [your name]. If you’re calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I’ll call you back within [one, two, three] business day[s].” “Hello, you’ve reached [name] at company. I’m unable to come to the phone right now. Leave your name and number, and I’ll return your call as soon as I’m free. Thank you.”
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Here are 5 sample scripts for business voicemail greetings that will make you and your company look personable, knowledgeable, and professional. And here are some sample voicemail greeting scripts for doctors, lawyers, and dentists, in case you're not looking for business greetings. 1. Personal Business Voicemail Greeting
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You'll see that this template incorporates each of the 7 elements listed above. As a bonus, it also gives callers another bit of information: What Sally needs to know from them in order to call back. In this case, it's a message with their name and telephone number. Tags: real estate, script samples, greetings Recent Blogs Taking Your Presentations To The Next Level With Audio and Voice April 01, 2019 Tools to Support Message on Hold Production October 12, 2018 tips (186) resources (163) message on hold (154) marketing (118) customer experience (101) Juli Durante resources, tips, greetings 0 Comments
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
To save voicemails on most Android phones: Open your Voicemail app. Tap, or tap and hold the message you want to save. In the menu that appears, tap the one that says “save”, “export” or “archive.”
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Insurance agents have to deal with large numbers of clients almost all through the year. So, they are extremely busy and cannot take calls of clients. For them resorting to voicemail messages become inevitable. Here is one instance of VOIP phone service for businesses like this:
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3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.
You have reached the , Strategic Air Command Nuclear Missile Storage Facility. We are unable to come to the phone right now. At the tone, please leave your name, number and target or list of targets and we’ll launch as soon as we can. And have a nice day.
13. “Hello, you’ve reached the [Department name] at [your company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out. One of our team members will be in touch within the day. To ensure we don’t miss you again, you can also let us know the best time to call you back. Thanks and have a great day.” This greeting lets your caller know your Customer Service team is just as efficient as you are.Voicemail greetings for calls received after business hours
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You’ve reached [LinkedPhone – Where Freedom Rings]. We are currently off-duty. Our business hours are [Monday through Saturday, 9am to 7pm Eastern Standard Time]. Please leave your name, number, and the reason for your call and we’ll get back to you on the next business day. Thank you.
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency. Those aren’t traits that any business wants to associate itself.
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2. Professional voicemail greetings for your business cell phone number. It’s a good practice for each of your team members to have their own personal business phone numbers.
Finally get an answering machine. Now how does this thing work? Hmmm. Press record button, I did that, and the light should be on. I wonder why it’s not working right. Hmmmm, I wonder what this button does……
Not everyone is not going to return your voicemail messages. However, by using these techniques you will certainly get a lot more callbacks than if you were to use the normal long winded and weak salesperson voicemail that is left by so many salespeople. Good luck! Win more clients by creating impressive digital business proposals, price quotes, and contracts using ClientPoint Software
Get professional voicemail greetings today! Lili is a professional voice talent based in Los Angeles with a deep warm voice that will make your business sound professional. Lili has been recording professional voicemails & messages on hold with a fast turnaround since 1997. Most recordings are delivered within 24 hours. Watch Lili recording voice overs on YouTube.
Job candidates who forget to create a simple, professional voice mail message very well may not be getting a call back from a recruiter or potential employer. And more than likely, no message to call back either. A weak or non-existent voice mail message leaves a first impression that you’re too lazy to attend to details.
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“Hi, thanks for calling the office of (insert your name). I’m away from my desk or out of the office. Please leave your name and number, and I’ll return your call as soon as possible. If you need immediate assistance, please hang up and reach our customer support team at (insert phone number). Thanks, and have a great day!”
check words for the English /oʊ/ vowel. Many non-native speakers make this more like a single vowel and it’s a double vowel so it should have /o/ and /ʊ/ smoothly joined together. Check it in the word ‘phone’ . Another double vowel to look out for in your Voicemail Greeting example is the diphthong vowel /eɪ/. This vowel is in words like ‘wait’ and ‘able’. Many people use the word ‘can’t’ in their Voicemail greeting example. This can be a trap for non-native English speakers. That’s why we chose ‘unable’ instead! Watch out for the word ‘can’t’! In American English and British English the vowel in ‘can’t’ is pronounced with the vowel /æ/ like in ‘pat’ – /kænt/.
Customer Service and Operations at OpenPhone. Founder of SOUL House artist showcase in the GTA. Art is life! Save my name, email, and website in this browser for the next time I comment. Check out all posts
For companies that are looking to replace their traditional Private Branch Exchange (PBX) system with a more cost-efficient and feature-rich phone system, one of the critical decisions they need to... Home Press | About | Contact | Advertise | Terms of Use | Privacy Policy Site Map Services Message On Hold Phone Menu Prompts Narration Samples Voices Music Script Industry Contact Support About Us Our Team Employment Blog Store Search Google 7 Elements of a Real Estate Professional's Voicemail Greeting Juli Durante real estate, script samples, greetings 2 Comments
Just like the importance of conducting yourself professionally in person and over email, you want to make sure that if an employer is trying to contact you, that they receive a professional greeting, even if you aren’t able to answer the phone right away.
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