Customers expect professional treatment from your business at all times, even from a prerecorded business voicemail greeting. Provide a good impression of your business and yourself through the simple act of recording a professional voicemail message. It only takes a few minutes of your time and can impact your business for the better.
Ideally, a business should have a complete set of messages for every phase of their call flow from beginning to end. While voicemail greetings are an important part of the phone system, there need to be recordings for everything leading up to the voicemail as well (assuming there are other steps in the call flow).
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Give The Caller Instructions: Instruct the callers what topics you want them to leave voicemails for, and what topics you want them to call back for during office hours.
The reality is you’ll never know when the perfect time for your prospect, but you can be smart about when not to call.
Being personable is key in having your caller look forward to receiving your callback. To do this, use different intonations in your voice to convey enthusiasm.
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
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While email and text support saw an increase in recent years, many customers, partners, and potential hires still prefer to call your company directly. When writing your voicemail script, include basic information such as a short greeting, your company name, an invitation to leave a short message, and the time frame in which the caller can expect a return call. If relevant, you may want to include your office hours, extensions for company departments, and the contact information for your office manager or HR department.
So, I finally did it. Here’s my process for developing a professional voicemail message in 10 steps:
5. Voicemail greetings for holidays. Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
Use your judgment to choose times that will be best for them based on what you know to be true about their industry and work environment.
A dentist is similar to a doctor. Unlike a doctor, a dentist is going to get far more non-urgent calls as patients will want to know when they can pick up various orders, as well as to book follow-up appointments. The key here is prioritizing so the dentist can respond promptly to the patients who need emergency dental work and other urgent consultations.
I’m out walking my donkey but as soon as I get my ass back in I’ll call you back. Leave me a message.
2. The Simpsons Share a Funny Answering Greeting. If you’re looking for a short and simple message, we suggest turning to Homer Simpson as he tells callers to… leave a message.
Funny voicemail greetings are just that. These types of greetings have no rules whatsoever. They’re just for funsies, so make those you care for the laugh. Most of the time, they are personal, but certain businesses can use them as well. Perhaps you operate a theatrical costume company that specializes in clown memorabilia, or perhaps you run a business that sells pranks, such as plastic puppy poo, and whoopee cushions.
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”