9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
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Tip: If you are a larger business and this is a voicemail that pertains to the general business number, then you want to sound professional and provide as much information as you think is necessary for a potential client. Usually, the company website URL or the company email is a good way to get the customer to contact you through other means.
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By setting up a more thorough voicemail greeting, you can smartly route your calls and cut down on voicemail pile up. Considering a medical office answering service to help with overflow and after hours messaging? See how we can help.
What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
Another common tactic is to leave voicemails at the end of the day so prospects will listen to them first thing in the morning.
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
Just in case you fall victim to mumbling or speaking softly in your voicemail message be sure to repeat your contact information at the beginning AND end of your message so that the listener is more likely to be able to pick up on the information. This helps if you are speaking quietly or if the listener was not ready to record your information when you said it the first time. Repeating your information will save the listener time as they will not have to listen to your message again to get those details.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try:
Website: https://help.republicwireless.com/hc/en-us/articles/115005860368-How-to-Setup-Your-Voicemail-Greeting-on-Android
To create a professional business voicemail greeting, businesses need to do several things:
7. A Classic Hepburn Answering Greeting for Voicemails. Katharine Hepburn’s iconic and feisty voice goes down in history and can add a bit of moxie to your voicemail greeting.