*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
To create a professional business voicemail greeting, businesses need to do several things:
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12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
Make sure that this voicemail greeting informs users about office hours, alternative ways to reach customer service, or store location. “Hi, you’ve reached [business name]. We are available by phone from [9 am] to [6 pm] [PST] Monday to Friday. You can also use the contact form on our website, [www.example.com] to leave us a message and we
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
After all, a professional voicemail recording boosts your credibility, makes you seem more competent, and encourages whoever's listening to it to continue the relationship.
If your prospect has already made up their mind about you or what you’re offering by the end of the voicemail, chances are they won’t respond with a callback.
Let the song in your heart play on your voicemail greeting. Lady Gaga's "Telephone" works perfectly "Sorry I'm not home right now. I'm walking into spiderwebs. Leave a message and I'll call you back." Say it up front with "Spiderwebs" by No Doubt. Stevie Wonder practically intended this to be used as a voicemail message.
49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
And remember, while you’re busy returning your calls, Blitz can be automating other parts of your sales process. We can assign leads to your staff or even send emails to your customers.
A lot of care and consideration should be given to who will be providing the voiceover for a business’ audio recordings before the selection is made.
Hi. This is David. I’ve shut the ringers off on my phones and taken a sedative. As soon as I finish this recording I’m going to bed indefinitely. When I wake up I’ll play my messages. Please leave one.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
Another common tactic is to leave voicemails at the end of the day so prospects will listen to them first thing in the morning.
Thank you for calling (Your Name) at (Your Business), where (What You Do). I’m sorry that I was unable to take your call. Please leave me your name, number, and a quick message and I’ll call you back shortly.
You want this experience to be a positive one for the caller. Make sure your voicemail provides information such as your hours for operation and additional contact information. You’ll also want to address when the caller can expect your call or list other ways they can get in touch should you not answer.